PMT Bristol Reviews Summary

Staff Interaction

Pros:

• "Really helpful and knowledgeable staff. Looking forward to coming here again."
• "The staff were knowledgeable and polite."
• "Friendly and helpful staff make a shop like this and the guys at PMT are just that."
• "Staff were all nice, came twice to ask if I needed help."
• "Very knowledgeable staff able to help with all queries."
• "Amazing customer service from the very friendly and patient sound engineer."
• "The staff are always very friendly, respectful and super knowledgeable."

Cons:

• "He then answered a few questions and was very patronising."
• "Every time I’ve come in here I’ve been ignored for about 20 minutes."
• "Nobody seemed to want to talk to me."
• "It's a great shop in many ways but the staff are terrible, all they're interested in is showing you how clever they are."
• "The staff are also pretty rude, when I asked to try a Martin 000-28, the sales guy questioned whether I was actually going to buy one before he handed over."
• "Staff are absolutely immune to being helpful and are flippant, patronising and rude."
• "Went into the shop armed with a significant budget for a new guitar. I hung around for about 10 minutes being completely ignored by the staff."

Product Availability and Selection

Pros:

• "One of the best music shops I ever came across."
• "A lovely music shop with an excellent selection of guitars, basses, synths and all the associated hardware."
• "They have sound proof booths to you can have a good try before you buy."
• "There was a good range of smaller percussion instruments available to purchase from triangles to tambourines. A brilliant shop."
• "Massive stock of all things musical and electronic - guitars, keyboards, drums...."
• "Amazing store with a wide variety across all instruments."
• "So large and full of absolutely beautiful synths, recording equipment, guitars, home studio set ups, live set ups, mics for live performances and for recording."

Cons:

• "Buying first guitar - very little advice given."
• "After ringing multiple times to chase the order over 2 weeks, I was made aware that they have sold the stock of this guitar since my purchase and are unable to supply me with the product I have paid for."
• "Huge choice of guitars but the strings feel like they haven't been changed for a decade."
• "No fretless bass, no hybrids, no secondary colours, only workstation keyboards."
• "They have next to no acoustic drum stuff; no snare drums, no single cymbals and only 2 kits!?"
• "neither of the pedals I wanted to try were there, none of the cables I wanted to buy and none of the guitar straps from their website that I was interested in."
• "Limited on the basses."

Customer Experience

Pros:

• "The shop was a pleasure to walk around."
• "I cannot recommend PMT more highly. I was allowed to compare guitars without pressure or time constraints."
• "I could not be happier with my new instrument, it's absolutely amazing and wonderful to play."
• "Friendly and knowledgeable staff made my visit painless with prices that are the same as online."
• "The level of care and understanding towards customers is unmatched."
• "The attitude of the staff was great. We were only there to look on this occasion and were allowed to browse, without being made to feel uncomfortable."
• "Brilliant staff always willing to go the extra mile to help you."

Cons:

• "Avoid anything to do with this store."
• "The staff are really unfriendly and rude to such an extent that they put me off of buying an electro-acoustic."
• "My brother and myself travelled about 30 miles to see the Bristol pmt shop. And the service is 100% rubbish, unfriendly, unhelpful and I wouldn't recommend anyone to even think about going their."
• "Terrible store, I'll be doing my ordering online now."
• "Why do you feel like it is an X Factor audition when you want to try an instrument out?"
• "My experience does not leave me motivated to go back to the store for anything."
• "Sometimes feel I'm never taken seriously in this shop based on my appearance."