PMT Leeds Reviews Summary

Customer Service

Pros:

• "Excellent service and help from Dominic and Joey at PMT Leeds."
• "Excellent customer service, the staff are all highly experienced and know what they are talking about."
• "Incredible customer service! Sat around for a few hours testing out guitars and staff members were all too happy to help."
• "The staff at PMT Leeds were incredibly knowledgeable and friendly, providing excellent customer service."
• "Always great service, really helpful and friendly!"
• "Great service from friendly and knowledgable staff."
• "Fantastic music store. Go regularly to have a little play on the guitars and get a feel for what I'm buying."

Cons:

• "The customer service provided in PMT is appalling, and makes me feel very uncomfortable."
• "Very disappointed by the very poor service I received."
• "I will not be returning to PMT again. Having bought several expensive products there previously, I can say it is not worth the money you often save."
• "Not very helpful. One assistant said he would help in 5 minutes, never came back, another kept breaking off to serve someone else."
• "I got nothing but indifference when I visited today."
• "I have dealt with many rude and unhelpful staff and refused refunds on multiple occasions (which is illegal)."
• "Good range of gear but didn't enjoy the service."

Staff Knowledge and Helpfulness

Pros:

• "Knowledgeable staff and good prices."
• "All the staff were knowledgeable and gave honest advice on the products."
• "Dom sorted us out really decent honest chap very happy with the service."
• "Some of the friendliest, helpful and genuine people work in this shop!"
• "Very helpful staff with a mecca of knowledge in each musical area of the store."
• "Best and most knowledgeable staff I've ever met in a music shop, everyone seems to have their niche."
• "Absolutely amazing staff and very helpful people; they can’t do enough to help."

Cons:

• "Suspect the staff may be on commission; after 8 beats on a decent kit one descended and wouldn't stop spewing questions."
• "The staff however are pretty hit and miss. Lots of ums and ahs and not really knowing what's in stock."
• "Very friendly and helpful, until they think you aren’t buying on the day."
• "I witnessed a staff member say to a customer that he needed to go next door to another shop for an aux cable because they're sold out while I was stood two feet away next to an auxiliary cable."
• "Some of the guitars I wanted to try didn't have prices on them and I didn't get the sense that I was allowed to take them off the racks."
• "Commonly I spot staff members sitting around 'shredding' on guitars rather than proactively approaching customers and taking an interest in them."
• "The staff there are very friendly and will help you out if you have any questions."

Product Selection and Availability

Pros:

• "Great selection for studio monitors and drums."
• "From guitars to keyboards, drums to DJ equipment, they had it all."
• "More musical kit than you can shake a stick at."
• "Aside from this there's a huge range of stock available and some really amazing guitars on sale as well as a vast amount of other instruments and accessories."
• "They've got a fantastic selection of instruments, tech and accessories and everything seems available to customers to look at and play with."
• "Has a great range of guitars, more electric based than acoustic."
• "Always a good selection of instruments. Play & Try out gear before you buy in a relaxed environment with knowledgeable staff on hand if you need them."