Southern Ukulele Store Reviews Summary

Staff Knowledge and Customer Service

Pros:

• "Their staff is extremely knowledgeable."
• "I've ordered 3 ukes from these guys and every single time the service has been impeccable."
• "The Snail SR-04TE-LH Left Handed Tenor I purchased from them arrived perfectly sound and safe."
• "Very helpful and will answer any questions about ukuleles, even if it's not related to a sale."
• "If I order from SUS I know I'm getting a good instrument."
• "The Southern Ukulele Store is not easily reached from Belgium. So there is e-mail, a lot of e-mail. Those people know what they are talking about."
• "Their demonstration videos are brilliantly helpful as a starting point."
• "The staff are friendly, approachable and full of knowledge."

Cons:

• "DON'T BUY ANYTHING FROM THIS SITE! I purchased this ukulele for my husbands birthday. When it arrived I did a quick inspection and tuned it. Later, in getting ready to wrap it I noticed pitting on the head stock."

Product Quality and Setup

Pros:

• "I've just purchased a 'concert' Ukulele from Southern Ukulele Store and I absolutely LOVE IT! It has a beautifully mellow tone (solid mahogany top and a low G string)."
• "The Bass sounds just as good unplugged as it does plugged into an amp."
• "The Millar SP-210L Spruce/Acacia long neck soprano... It's an absolute beauty."
• "I am happy with the information I received by email from SUS prior to buying a Ukulele."
• "I took delivery of a Kamaka HF-1 yesterday, and I am beyond impressed."
• "My new Lanikai OA-EBU Figured Bocote Bass was sent out to me both on time and extremely securely packaged."
• "They replaced the tuners on my Kala soprano travel with a set of excellent lightweight geared planetary ones that look stunning and work brilliantly."
• "Throughout the purchase, Southern Ukelele Store kept me up to date. It's so nice to get such customer service from a great team of people."

Cons:

• "Bought a cheaper ukulele from this company... nut was terrible with little pieces of plastic peeling off in the string slots."
• "I bought a Flight electric ukulele from SUS and their service and friendliness was outstanding. The first ukulele they sent was technically fine (beautiful in fact) but had quite light steel strings."