guitarguitar Edinburgh Reviews Summary

Customer Service

Pros:

• "The Corstophine Team are brilliant, always helpful and have a good atmosphere in-store."
• "Staff are extremely helpful and do go the extra mile, very rare to find customer service like this these days 10/10."
• "Patient, knowledgeable staff like Ryan turn customers into fans of the business."
• "The staff are clearly all passionate about guitar playing and are very knowledgable."
• "Great place to spend an afternoon. Staff are always friendly and incredibly helpful."
• "Such a comprehensive guitar store with super helpful staff that really devoted the time to show us the different options and answer all of our questions."
• "I love Guitar guitar Edinburgh. Great array of instruments. Friendly knowledgeable staff."

Cons:

• "Challenging customers as they walk in the door to use hand sanitizer is not acceptable."
• "They can't fully accept responsibility for their own mistakes."
• "The customer REP David was rude and patronising, no soft skills and empathy."
• "Staff don't seem interested, very disappointing customer service."
• "Seems like it's too commercialised with no connection from staff to music."
• "I was totally ignored on Wednesday last week when comparing 8 guitars for purchase."
• "Not very happy about my first experience of the online customer service of Guitar Guitar, Edinburgh."

Product Quality and Selection

Pros:

• "Always a great selection of guitars for all price ranges - large choice of electrics, basses and acoustics."
• "The colour is much better than the photo."
• "This is a really nice, well-stocked shop."
• "Great selection of guitars and accessories, like a grown up sweet shop."
• "Expansive range of guitars: electric, classical, acoustic, bass as well and other string instruments such as ukuleles."
• "Tons of guitars, amps, and everything that a guitarist or bass player could need is here."
• "Great guitar shop, biggest in Edinburgh."

Cons:

• "Bob the Guitar Tech had a look and found an issue with the neck but he couldn't resolve it."
• "One slightly negative experience when I bought an acoustic guitar a few years ago with a large amount of fret buzz."
• "Bought a Gibson J45 4 weeks ago and the staff were very friendly whilst taking my money. I noticed almost instantly when playing with a capo the guitar was toneless."
• "Like I said the set up was poor."
• "It shouldn't be acceptable to pay around £1k for a guitar that isn't ready to go."
• "Came with a lose/wobbly neck, a broken string and dust under the bridge."
• "I purchased a guitar shipped from the West Midlands, bought through the Edinburgh store with a poor set up if any."

Pricing and Offers

Pros:

• "Special mention for prices which are very good, and they usually have sales, special offers and discounts."
• "I got a second hand guitar from Guitar Guitar Edinburgh at a great price, had a new pickup put in and a setup done by Bob the tech."
• "I just bought an amazing guitar here (great price too) and got a deal on a bag, which was pretty cool!"
• "Truly exceptional service, amazing guitar range and from what I can see best prices on the market."

Cons:

• "Tried to have a second-hand semi-acoustic guitar priced at £750 moved to another of their branches nearer me in order to demo it before purchase. Was curtly informed that a 10% deposit was obligatory."
• "The manager then came over and had look at the 4 week old guitar and said he would give me £1200 for it when I paid £1700 for it 4 weeks before."
• "They offer HALF of what E’bay previous sales have reached."

Technical Service and Support

Pros:

• "Immediate response to my email about a repair to my son's electric guitar."
• "I was devastated when my broke my headstock on my Gibson guitar. I took it in to Bob the guitar tech at guitar guitar and he eased my mind that it can be common and he should get a good repair."
• "Has their own guitar tech who works there too."

Cons:

• "The local courier missed my address on Tuesday owing mainly to the fact that the people at guitar guitar can't write address details."
• "When anything goes wrong they don't seem to care much."
• "I took it back 1 week later. I said I wouldn't leave until it was fixed. One man said they could not fix it."
• "I'm disabled. ☝️ I called them on the phone when I could bring in a bass guitar to repair. They said Monday was right. I live in Fife. I use 2 crutches. Ok, I got on the bus. When I arrived they told me to leave it there in 10 days ready."

Shopping Experience

Pros:

• "Took my daughter here to get a new guitar and staff were excellent."
• "I couldn't be happier with the service I received at GuitarGuitar's Edinburgh store."
• "I went in knowing what I wanted more or less and was left to try the guitars in the soundproof booth."
• "The best part was being left alone to try the guitars without someone over my shoulder listening to my bad playing!"
• "Always had a great experience at Guitar guitar Edinburgh."
• "I'm very impressed with the service received by Guitar Guitar, and Ryan in the Edinburgh store went out of his way to help my 6 year old girl find her first shredding axe."
• "Great customer service. Ordered a new US Stratocaster in 2021 and had some issues when it arrived (missing tremolo arm and faulty electrics). The team at GuitarGuitar exchanged the guitar for a new one without any delays or hassle."

Cons:

• "I must have approached it and perused it at least 5 times and not one member of staff approached to enquire if I would like to play the instrument."
• "I was gobsmacked when I was told dead pan this his how they appraise. AVOID."
• "I detest GuitarGuitar."
• "I'm staggered at the total lack of interest in making any sort of sale."
• "I'll not be a GG customer after this, but wanted to just write this to both advise others and also advise GG themselves of a not so good experience."
• "Experience at GG Edinburgh was a bit meh."
• "I would give 5 stars except for my last visit. I went to buy a very expensive gear for my guitar and the person that served me has no idea about what was doing."