Victoria Place Reviews Summary

Accessibility

Pros:

• "Ideally suited location and you can gain access from either Victoria Station via the escalators or from Buckingham Palace Road."
• "Very handy little mall attached to Victoria Station. There is a food court, grocery store, chemist, beauty shops, gaming shop, and a few other interesting little gems."
• "Easy place for last minute shopping/eating before boarding your bus/train."
• "Both tube, train and bus services are easily accessible."
• "Convenient shopping centre in the heart of London at Victoria Station, a brilliant variety of shops to browse."
• "Lots of good cafes and shops in the heart of Victoria station."
• "This was definitely something new and exciting for us, it's like a little mini mall inside of the Victoria subway station in London."

Cons:

• "Escalators are frequently out of order here."
• "When I visited, unfortunately, the only escalator to go up to the food plaza was under maintenance, so the steps were idle, and rather high to go up, and then back down."
• "The only lift to the platforms is at the Gatwick Express."
• "No lift to go down into station make life harder for old and people with special needs."
• "Good place for food and coffee. It's a maze if you are first-timer. Accessibility for wheelchair is very poor and difficult."
• "No ramp for wheelchairs from Sainsbury side entrance."
• "Very unfriendly to the handicapped."

Food and Dining Options

Pros:

• "Always there when we need it. Plenty of well priced restaurant with Sainsbury's that closes late."
• "Good selection of restaurants and a decent number of stores. So you can pick up pretty much anything!"
• "Good selection of food places not just the typical fast food and that's it."
• "You can eat from different cuisines, meeting the food tastes of everyone in your party."
• "Very good place with lots of options to eat."
• "Great place to eat as there are plenty of restaurants to choose from."
• "This is one of the best food courts I have been to in England."

Cons:

• "Food court get lot of homeless people who get vulnerable sometime."
• "Few time we couldn't finish our food as homeless people sat there were smelly, snoring and some time begging around."
• "Mainly chain dining restaurants. Very varied offerings: good KFC; poor Prezzo and Macdonald's."
• "McDonalds there doesnt give you what you ordered."
• "Loads of choice for eating but probably, avoid the pizza place their eat as much you like is okay but the pizzas are dry as a dessert and the staff are non existent."
• "All restaurants are good with the exception of KFC whose menus are displayed via monitors that don't work or change to adverts so you cannot see a list of what's on offer."
• "McDonalds there doesnt give you what you ordered. Had to go back to get 3 sauces i ordered."

Shopping Experience

Pros:

• "Shops range from Marks & Spencer, French Connection, Next, Primark and many more."
• "Essential shopping plaza with a choice of selected high street stores with staff who offer a more personalised service than that which, one gets on a busy high street or shopping mall."
• "Great variety of shops, including quirky and mainstream."
• "This is a great little shopping centre above Victoria train station, it has a great variety of restaurants and shops, this location also has a florist, a pharmacy and a supermarket."
• "Good shopping experience."
• "Small shopping centre above Victoria train station. A selection of retail shops and places to eat. You wouldn't find everything you need here but a good balance of clothes, gift and eateries. Boots and Sainsburys included for everyday items too."
• "I really like this shopping mall situated on top of Victoria Station, lots of 'high street stores' like Holland & Barrett, Boots, and so on."

Cons:

• "Expensive London trash with ATMS that charge... LAME!"
• "A lot of shops are overpriced but what do you expect in London."
• "Not much variety really, repeat of some of the shops that can be found in the railway station."
• "Commuter and traveler shopping. Lots of fast food options and a couple of basic shops but apart from the pharmacies and WH Smith, there's no real shopping here."
• "Not a great choice of stores, always busy and because of the area, it's not the cleanest place in the world either."
• "Shop sizes are relatively small so they don't have a huge selection especially the clothing stores."
• "A tale of 2 cities. The shops are good loads of options but the number of homeless people camped outside and walking through the station highlight that beneath the surface London is trying to sweep this under the carpets."

Facilities and Cleanliness

Pros:

• "The clean and free restroom facilities are downstairs by the train ticket office."
• "Security is helpful and professional."
• "The whole food court area is neat and well maintained."
• "Staff keep the place looking clean."
• "It was well stocked, clean and tidy."
• "I love it! Always tidy and clean."
• "Clean & spacious, with everything in easy access."

Cons:

• "Why only one Public Toilet/Cloakroom for such a huge Complex."
• "Sometimes they charge you to use toilets, sometimes they don't."
• "No halal food and toilets are often dirty and cubicles out of service some time."
• "The toilets are an absolute embarrassment here! Mens toilet, one cubicle has no door, one cubicle can’t be locked and none of the toilets have toilet seats."
• "Can get very busy in here. The food court seating can get very busy and toilets are expensive."
• "Toilets were a little awkward to find."
• "Victoria is a bit grimes compared to some other London Mainline stations like Liverpool Street and Charring Cross."

Customer Service

Pros:

• "Security is helpful and professional."
• "Attendants are very helpful."
• "Very pleasant and helpful staff in all shops even if we only browsed and didn't buy anything."
• "The lady was very friendly and helpful..will shop there again."
• "Yesterday at 19:21, I went to Subway there are two staff member named JAY and SHREYUAL are both very friendly and gave us a very good service."
• "Freddie the guy in charge was really helpful when nearly an hour late because my legs were playing up through my arthritis."
• "Ate at the pizza buffet place, myself & 2 children. It was ideal, friendly staff once seated we got our food & all happy with it."

Cons:

• "Most people waiting for a train so no reason for staff to make an effort."
• "This place is lovely - but don't get me started about the attitude of people who serve at the fast food bit..... I was livid to say the least."
• "I was served by such a stupid and rude woman! My order number was 72 but due to her heavy accent it sounded like she said 22. I asked her to clarify the number and in the rudest way she made out like I was the stupid one and said the number is clearly on the screen pointing randomly in the air. Where there was no screen. I won't be going back there again that's for sure."
• "Stopped there for 30 seconds to sort my bags out and got told to leave because of private property by a security guard."
• "Dirty, uncleared tables."
• "McDonalds there doesnt give you what you ordered."
• "McDonalds there doesnt give you what you ordered. Had to go back to get 3 sauces i ordered."