Address: Solstice Park, Amesbury, SP4 7SQ, United Kingdom
Phone: +441980676200
Rating: 4.0
based on 122 reviews.
Food Quality
Pros:
"The food was also quite nice and for meal deal fed 2 of us fairly well!"
"Pulled into here to break up a long journey in miserable weather and was treated to lovely hot food and a friendly waitress, couldn't have asked for more!"
"Food always comes in around 15 - 20 mins. Food always is served freshly cooked."
"Our food was good all arrived quickly and at the same time."
"Amazing pizza. I had The Goat. It was delicious!"
"Really delicious pizza!!"
"The food arrived quickly and tasty."
Cons:
"Food was okay, had better pizza from a supermarket that cost a lot less."
"Sorry, I don't like leaving negative reviews but the food was average at best."
"Everything is quite overpriced and bready."
"Both pasta dishes had runout and were not replenished, all 5 pizza (what was left of them) tasted identical - the ice cream was also tasteless."
"Pizza and garlic bread very dry and cold."
"The menu was definitely pricey for pizzas which tasted like tomato purree out of a tube."
"One of the worst pizza's I've eaten."
Service
Pros:
"Manager was very good and apologetic."
"Amy our waitress was more than helpful and engaged with our grandchildren."
"Staff were very friendly and helpful."
"The staff were really brilliant and not flustered at all."
"Very friendly staff and great service."
"Customer service was great, very polite staff."
"The staff are friendly and welcoming!"
Cons:
"Waitress was possibly new as kept forgetting things and then didn't clear table even though we where having desserts."
"Staff didn’t care about anyone eating in."
"Staff seemed uninterested."
"Lots of dirty tables, at least two of the soft drinks were out of syrup, staff didn't seem to know our order."
"Worst service I have ever had missed orders never asked if everything was ok."
"Service was very poor. Waited for ages to order then main meal, it arrived with no side order plus no drinks."
"Ordered a takeaway gluten free pizza, left standing at the counter being ignored."
Atmosphere & Decor
Pros:
"Decor is lovely. Atmosphere is great. Plenty of space between tables."
"Good service and atmosphere. Young people and parents and grandparents all there."
"There was plenty of space for all of my friends to have a good time whilst being comfortable."
"All of this was topped off by the fact that they play music in the car park. How unusual. But not unpleasant."
"We always start with their salad buffet which looks fresh and of course we always keep space for their lovely desserts, especially the ice cream from the 'ice cream factory'."
"The range of pizzas are great, the staff super friendly and the prices reasonable."
"Salad bar and buffet clean and well stocked."
Cons:
"The venue was well out dated, not very warm and some of the equipment did not work."
"The decor was tired but couldn't put my finger on why."
"The salad bar however was a bit of a mess."
"Eaterie was cold, sat there with a coat on the whole time as did others."
"The salad was past its best, we did go in the evening but still it should be refreshed!"
"The salad bar is lacking a bit from what I last remember there wasn't much variety."
"Salad bar had flies lingering, skipped that, pizza was as you would expect it to be."
Value for Money
Pros:
"Manageress was very friendly, pointed out a cheaper deal on the menu."
"Really good value for money if you go for the buffet."
"Great deals had a sharing one, value for money, very friendly staff, clean environment."
"Great pizza and good value using a meerkat voucher code."
Cons:
"Two sides, two drinks and one pizza to share came to over £50 which is insane."
"The cost of a pizza for sharing would have worked out at over 30 pounds."
"For the price of £22+ it is a rip off."
"Food was over priced and couldn't have a set price for a party which also made it very expensive."
"Badly organized takeaway. Same prices as eat in and no deals."
Ordering Process
Pros:
"Mobile ordering is a great idea."
"The staff explain everything clearly about ordering from apps."
"Another waitress took our order soon after and very politely recommended their new payment app that allows you to split a bill between friends (who also need the app) and pay your bill without even needing to see the waitress."
Cons:
"The ordering online seems a bit of a faff, particularly when there are six of you."
"Pretty useless really, go in, get menu, order by phone, give all your details and when trying to pay, declined 2 credit cards."
"Lack of communication specially when have do order through the app.other people who can't use smart phone will struggle to place order."
"Pizza hut moved to smartphone customers only. You order via a smartphone through a confusing app."
"My issues are with the new app based ordering system and the fact that you have to decide what you are having up front."
"The ordering process was labyrinthine and cumbersome but we eventually triumphed."
"Now... ordering has to be via an app (what happened to simple paper & pen?). Paying has to be online (remember cash?)."