Address: 5 Redlands, Branksome, Poole BH12 1DN, United Kingdom
Phone: +441202768016
Rating: 4.7
based on 291 reviews.
Customer Service
Pros:
"Customer service at store is very good."
"The staff were super helpful, polite and knowledgeable about there product."
"Mihai was extremely helpful to me on 2 occasions on the same day."
"What an exceptional guy Luis is. He is knowledgeable, polite and extremely helpful."
"Sheena was excellent !! I came in looking for a bike helmet & left very satisfied."
"Sara from the Poole branch is a credit to customer excellence."
"Super helpful staff (first Chester and then Vicky who he’d passed me onto once he realised that she had more knowledge in the area which was great)."
Cons:
"Had a really bad experience at this store... The way he proceeded to speak to me was extremely shocking and the customer service was just non existent."
"Just been served by possibly the rudest young lady I have ever come across."
"After reporting this to the complaints department, I got an ambivalent form letter response saying basically, they don't care."
"This store needs to train its staff correctly, not once was I asked if I was ok."
"Got ignored by 3 members of staff who were just stood there gossiping stood in the walkway so no one could pass."
"The staff (except the bike staff) swan around, not seemingly doing anything."
"Really disappointed. They dont accept cash payments!"
Product Quality
Pros:
"Just brought an Symbios-500 420 surfcasting fishing rod, and tried yesterday and this rod is exactly what I was looking for."
"Thankyou very much Decathlon for my fabulous new bike."
"Exceeded my expectations, I ordered a pair of walking boots which were amazing last week."
"Products are very good quality for the price you pay, bought an Inesis golf glove which has outlasted 2 Callaways and a nike golf glove all at a much larger cost."
"Bought a Hoprider 100 bike from here almost a year ago and it's been a great buy - quick and reliable."
"Love the anti-chlorine shower gel from Decathlon."
"Bought a paddle board and I’m very happy with the experience."
Cons:
"Upon fitting the bew part I relised that the front wheel i had bought was turbo bent!"
"Our tent (Quechua 6.3 F&B) developed a puncture in one of the beams."
"Sizes are completely a miss, make up all over the clothes."
"I ordered and was sent the wrong size, I contacted them and explained that I ordered a 5.5 and the boot label shows 6."
"When i got home i checked email and saw they had ordered the wrong size."
"Not many Bike spares and not cheap."
"The kayak we bought (the Touring 100 + 3) is absolutely fantastic and I would thoroughly recommend it."
Store Experience
Pros:
"Easy to collect an order placed online from the store today."
"Great shop with most equipment you could ever hope to get started or progress in a large variety of sports."
"The shop is at a convenient location with parking."
"Lovely store with so much choice, and great prices."
"Decathlon store in Poole is a well-organized sports store with a wide range of products."
"Small store well stocked, you can find most of the things you may need for lot of sports."
"Excellent store catering for a vast range of sporting and outdoor activities."
Cons:
"Absolutely shocking conditions! Not least for the staff! The heat inside the metal roofed building with no adequate insulation was unbearable."
"The changing room had clothes all over the seat and floor, swimming goggles display was just a shambles."
"Decathlon Poole has got to be the most untidy and disorganised Decathlon I have ever been to."
"Love decathlon but never been in one as disorganized and untidy."
"The store is untidy with no relevance to online stock levels."
"Website showed loads of stock of the item I wanted, so went down to buy. Could not find it anywhere."
"I also found the Poole store very limited with their hiking boots selection hence ordering online."
Staff Expertise
Pros:
"If you look at most of the reviews, they praise the cycle mechs. (which seem to be the only staff that are effective)"
"Andrea and Dan at Poole, Redlands; real passion, deep knowledge and great tips and advice for entry level beginner SUP paddle boarding."
"The staff are young, knowledgeable and enthusiastic."
"Heather-Grace... was very knowledgeable as she actually owns and uses this Kayak."
"Each staff member has great knowledge in each department, which is exactly what I expect from a sports shop."
"Paul Smith whose knowledge on bikes was second to none."
"If you have any questions regarding tennis, talk to the very knowledgable county finalist Alexis."
Cons:
"The items have been stuffed on hangers without a lot of care or in any order and often mislabelled."
"Seems to have gone to large higher profit products."
"Not inspiring. Gone are days of good quality cheaper products."
"Oh and employ cashiers please not Drop Bucket Computers!!! We live in a civilised society not a Matrix!!!"
"Been a long time fan of Decathlon and used many times in France and UK but customer service in this store has slipped recently."
"My experiences seem to be a bit hit and miss lately."
"One plus side was a friendly young lady, even though she didn't really know what she was doing, she tried to be helpful."