Start Fitness Reviews Summary

Customer Service

Pros:

• "Great customer service. Well done!"
• "Fast & friendly customer service arranged a free return and replacements very quickly."
• "If any issue, you can call up and the phone is answered straight away by a guy who knows exactly what they're about."
• "I accidentally chose the wrong delivery service and was very pleasantly surprised that when I called up to rectify it, I immediately spoke to a human being."
• "The store had exactly what I needed and provided a swift delivery."
• "Excellent customer service, amazing quality products and friendly staff."
• "Brilliant service from Start to finish, I added something after I'd checked out and they managed to add it to my order saving me postage."
• "The team at Start Fitness were super helpful and despite being very busy the item was dispatched way before the advertised lead time."

Cons:

• "Took a little longer to process order than anticipated, but this is probably down to being used to Amazon."
• "Really disappointing. It’s not a cycle shop as reported but a general fitness shop."
• "Despite sending me the wrong size of swimsuit twice I did receive my item in the end."
• "Very bad experience with Start Fitness on online Bianchi bike purchase."
• "Ordered a bike but there was a problem with the delivery. Totally not the fault of Start Fitness but the courier."
• "Frustrating from a company that claim, 'all of our bikes are in stock and ready to build'."
• "Twice failed to live up to the ‘price match’ promise unfortunately."
• "Sometimes you really only find out how good a company is when something goes wrong or you have to return the goods."

Delivery & Shipping

Pros:

• "Arrived in good time and well packaged."
• "Prompt dispatch and delivery."
• "Delivery was on time and the products were of good quality."
• "Delivery was super fast and items perfect."
• "The delivery of the products is fast, efficient and acceptable in costs."
• "Delivery has always been quick with items as described."
• "Delivery and product was as stated. No discrepancies whatsoever."
• "Ordered some walking boots that I had to send back because they were the wrong size. There was no quibble with a refund, and all was sorted very quickly."

Cons:

• "Shame UK small local business’s can’t access subsidized shipping rates to be even more competitive supporting local jobs."
• "Quick delivery although no tracking given so unable to plan when to be home to collect."
• "A reasonable price but shame you have to pay postage, I would buy from here again as good delivery but other stores offer free postage over a certain purchase price."
• "Prices are great. Paid for the next day delivery service, which DHL managed to make a mess of."
• "I ordered a gravel bike that was 'in stock', for delivery in 5 days. The next day I had an email to say that the bike wasn't in stock."
• "Twice failed to live up to the ‘price match’ promise unfortunately. And charge a minimum of £4.95 for delivery no matter how much you buy online…not great for 2022!"
• "The products are great and the delivery as expected. But, we were disappointed to have paid €29,45 custom fees (more than a third of the value)."
• "Placed my order with start fitness. The item was dispatched promptly and communication was very good.so all in all start fitness did what they said they would. I have no complaints with them. HOWEVER.they use hermes(evri) as there courier."