Address: 22 Bournemouth Rd, Poole, BH14 0ED, United Kingdom
Phone: +441202741900
Rating: 4.8
based on 129 reviews.
Customer Service
Pros:
"The staff are well trained and dedicated to committing time to selecting the correct running shoe with GAIT analysis."
"Fantastic service."
"The staff were incredibly helpful and accommodating!!"
"Thank you, Free Running, for making my return to running so positive. Your enthusiasm and knowledge are incomparable."
"Served by Carly, super helpful & patient in helping me choose the right ones."
"Staff were very polite, staying out of the way till I needed some help then we're supper happy and chatty."
"Absolutely incredible place, I don't think I've been anywhere with a friendlier or more helpful team."
Cons:
"The shoes I wanted weren't in stock (hence only 4 stars) but they were happy to order them in."
"I could understand ignoring customers if they were busy... But not 20 minutes with no eye contact or offering to help or say hi."
"Shop attendant took a personal call and played with a tablet PC whilst customers were waiting."
"Unprofessional, knowledgeable and incredibly rude."
"There was no-one in the shop able to make an appointment and they asked me to email the person who does the makeovers direct, which I did. Never heard anything back."
"Never heard anything back so gave up and went elsewhere."
"The old lady who should have been serving us just spoke to her friend and was not interested in helping us."
Product Quality
Pros:
"I am delighted with my new Brooks Cascadia 17's and can feel a real difference."
"The shoes I tried both far exceeded comfort of those I had tried in the other shops."
"I ended up with a some New Balance 1080's in size 12 which have been so comfortable on my longer runs and a game changer to my normal footwear choice."
"The complementary cappuccino in their in-shop cafe was delicious and most welcome."
"I came away with a pair of Hoka Clifton 7. Highly recommend."
"The shoes are already making a difference to my pain."
"I have left with a great pair of trail runners and I will definitely be coming back if I need another pair of running shoes."
Cons:
"A lovely shop with friendly. They made me a cup of coffee whilst trying on the shoes but I then felt like I had tk buy the shoes which were 20 quid more than online."
"Had high expectations for my visit, from a recommendation. Unfortunately they were not met. I felt rushed and given conflicting advice for my specific needs, and left disappointed with the experience."
"Great customer service but it comes with a price premium."
Expertise and Knowledge
Pros:
"Had a gait analysis which was thorough and provided insight into my running mechanics."
"Daniele that served me had a comprehensive knowledge of shoes."
"Lauren was very knowledgeable, patient and not pushy in any way."
"Mark measured and analysed my running and tread (gait) and provided feedback using ambiguous and easy-to-understand language."
"Lauren was extremely knowledgeable and helped me in my journey of picking my new running shoes!"
"Gait analysis was excellent."
"The staff performed a gait analysis and recommended shoes that would suit how I ran."
Cons:
"Unprofessional, knowledgeable and incredibly rude."
Range of Products
Pros:
"Running Free offers a comprehensive range of running equipment, clothing and shoes for every terrain."
"Highly recommend to local runners and triathletes (who need swimming, running and recovery products)."
"They don't have a huge range but they had most of the big hitters there to try out on their treadmills."
"The big difference here in Poole was the size of the shop and the range they stock which was much more than Poundbury."
"Staff are brilliant, the shop layout is amazing with a variety of products to choose from!"
"They have a wide range of on road and off road running shoes as well as clothing."
"Huge range of running shoes and other running equipment available."
Cons:
"They don't have a huge range but they had most of the big hitters there to try out on their treadmills."