All Things Tennis Reviews Summary

Customer Service

Pros:

• "Cracking customer service and low prices."
• "I've been working with Ross at All Things Tennis for about 6 months now, the customer service is great."
• "Fantastic store! Contacted ATT on whatsapp and they were very helpful."
• "Excellent service provided by Ross. He has a great knowledge of the game as both a player and coach."
• "Molly at ATT responded quickly to my queries and delivery service couldn't have been quicker or more secure."
• "During the ordering process I dealt with Liam who from our first conversation has delivered fantastic, thoughtful and professional service."
• "Great, friendly service, good prices and strong knowledge."

Cons:

• "Very poor customer experience and would not order again."
• "Terrible, non-existent customer service."
• "It is literally NO customer service, it has been 2 weeks since I placed my order and no one answers my calls, replies to my emails, WhatsApp support does not work neither."
• "Customer service is non existent !!!"
• "SCAM ALERT!!! Do not order from this company. I placed an order and never got it delivered and no response by the company either."
• "DO NOT BUY FROM HERE. they may be the cheapest online but read all the reviews."
• "Non existent customer service DONT NOT BUY HERE"

Delivery and Shipping

Pros:

• "The racket I ordered was priced super competitively (after much research) and free stringing upgrade was offered too."
• "Great service, very competitively priced. They even upgraded the strings to the racket and sent two tubes of balls as a gift."
• "Very speedy service and done with the highest quality."
• "Great price on the product I wanted, delivered in good time, and excellent communication."
• "Fantastic service. Was dubious based on some reviews, but they answered the phone at the shop, strung my 2 Ezone rackets same day and shipped them to me delivered next day in Scotland."
• "Great deal and fast delivery with my racket! Ordered on Sunday night and arrived on Wednesday."
• "Ordered my racket online with a string upgrade and received my order within 3 working days."

Cons:

• "Items delivered several days late."
• "Probably need to change their delivery service provider as it was very slow to arrive."
• "I had been waiting 3 weeks for a racquet I ordered with next day delivery. It was impossible to get hold of anyone for an update on watsapp, phone or email."
• "Ordered a racket as a birthday gift. Website said 3 - 5 days delivery ... 10 days have gone past and still no racket - birthday missed."
• "Ordered a padel racket that took a month to be INCORRECTLY delivered."
• "I ordered a racket 4 months ago it still hasn't arrived."
• "Ordered a racket few weeks ago for my daughter and has still not arrived."

Product Quality and Pricing

Pros:

• "The price was lower than on Amazon. I am very happy with my purchase!"
• "Thoroughly recommend them on price and service and tennis knowledge."
• "Very competitive price on the racket with free premium string upgrade which was the best offer on the market."
• "The racket is fantastic and cannot fault it."
• "Ross is a tennis aficionado and has been around tennis all his life. He lives and breathes it and so is very knowledgeable about every piece of equipment."
• "Refreshing to stumble across a HIGH STREET shop and speak to a guy who knows a heck of a lot about tennis."
• "The prices are also very competitive."

Cons:

• "Absolutely unless company, sent the wrong size racquet and despite pay for specific strings it turned up unstrung."
• "Bought a racquet, had chips in frame and rusting inside handle. Definitely was a demo racquet sold as new."
• "The website advertises their rackets are accompanied with a free tube of balls, but this is not the case."
• "Ordered a Tennis Racket with the Vodafone offer but i never received it and I tried contacting but they never bothered responding."
• "The company also promises an online price match which they seemingly fail to honour."
• "Their recent tennis promotion of kids' racket and balls fell well short of expectations."
• "Ordered a racquet 3 weeks ago and have been given 2 delivery dates after 8 emails."