MDG Sports Reviews Summary

Customer Service and Support

Pros:

• "The service and knowledge at MDG was great."
• "Fantastic and personal customer service."
• "They took the time to listen to my needs and made recommendations based on my playing style and level."
• "James, Mike and Alex are always very helpful in providing information on the equipment and providing information."
• "James got in touch about my order when there was an issue with stock but could not have been more helpful."
• "I received First Class Service in buying a new tennis racket and shoes from Mike at MDG yesterday."
• "Great service with friendly, helpful staff willing to help and answer any questions."
• "Mike is extremely knowledgable, friendly and understanding of your specific needs - helped me find the perfect racket within my budget."

Cons:

• "Customer service was non existent at times, I had to send multiple emails to receive a reply often weeks later."
• "Paid extra for next day delivery as the trainers were for a birthday that was 3 days away from the date of the order and it has now been a week since my 'next day delivery' order and I have still received no communication from MDG."
• "After 2 weeks they have now 'dispatched' the rackets - even though I requested a refund."
• "Ordered a pair of shoes and a racket over grip etc a week ago and have had no word since."
• "Ordered a tennis racket from MDG a few weeks ago. We had a small unforeseen issue with the courier, but Alex at MDG resolved the issue very quickly and professionally - excellent service levels you probably wouldn't get with a large chain."
• "DO NOT SHOP HERE. Ordered 6 pairs of socks back in November 2021. February 2022 now and they've still not arrived."
• "Appalling service. Been waiting 10 days for my racket, which clearly states is in stock and will be delivered 2-5 days!."
• "Ordered a racket, strung and received within 2 days, and super friendly and helpful on email."

Product Quality and Selection

Pros:

• "Visited here a couple of times and been really impressed. They have a large selection of racquets from all the major brands with all the different models in stock."
• "Thanks to Mike and the MDG team for your excellent advice on tennis rackets, brilliant service, and fantastic pricing."
• "Very knowledgeable staff. They do the lowest price match too which is great!!"
• "I recently had the pleasure of visiting MDG Sports Tennis Shop and I was blown away by their exceptional customer service."
• "Excellent shop! Quality rackets, options to try out different rackets and great advice and customer service."
• "Purchased a new grip and had my tennis racket restrung at MDG Sports, and the whole team were extremely helpful and knowledgeable."
• "Awesome company to deal with, had so many questions and queries with what rackets to buy and what strings to have installed on them."
• "Mike and his team were very patient and happy to answer all my questions to help me find the right racket and shoes."

Cons:

• "Purchased 2 rackets, delivery was great. However, when there was a fault with one of the rackets I ended up waiting 6 WEEKS for a replacement to be delivered."
• "Ordered a tennis racket a week ago. Heard nothing and received nothing. Sent 5 emails. All ignored."
• "Ordered a tennis racket and grip online from this shop, trying to support independent retailers etc.. but they NEVER answer the phone line."
• "Ordered and paid for a badminton racket on 15/9 nearly 2 weeks later I have not had the racket, MDG SPORTS will not answer emails or pick up the phone."
• "Bought a pickle ball bat, slow delivery and when package turned up damaged, bat inside was damaged been trying to phone since it arrived on Thursday left messages now on Monday and still no response."
• "Do not order online! A month after placing my order I have still not received my package and despite numerous emails, requests through the website and unanswered phone calls."
• "Ordered a racket over 2 weeks ago. Still not received it and very difficult to contact."
• "Ordered a tennis racket a week ago. Expected delivery is 48 hours. I have called 5 times to check on progress as I received no email. No one ever picks up the phone."