"The young lady who served me was excellent - very knowledgeable, friendly and helpful."
"Staff were really really friendly, and helpful!"
"Jack was brilliant, listening well to my issue, making recommendations, patient while I tried different shoes, 3 times! Knowledgeable."
"Spoke to Phillip for a good length of time. He was extremely knowledgable and very friendly."
"Great customer service, Chris was super helpful and knowledgable."
"Helped by Alex. He was knowledgeable, helpful, and friendly."
"The staff were very very helpful, making sure to advise me on my specific needs."
Cons:
"The girl that served us had no interest in doing her job and tried to sell us the first pair of shoes she suggested, even though they didn't fit right."
"I really didn’t feel particularly welcome and it felt like a wasted journey."
"Been going here for 5 years. First time I’ve had a bad experience. Person serving me went away when a pretty girl asked something."
"It used to be good but not anymore. We stood around for 10 minutes where none of the staff offered to assist us."
"Even though I spent nearly £200 I didn’t get this. Don’t think it was a racial thing. Just really bad service."
Product Selection & Quality
Pros:
"If you're looking to get into running, or a seasoned pro interested in the latest shoes, I can't think of a better place to shop."
"Love my new trainers!"
"They support my heel and cushion my 'generous' weight when I land."
"Knowledgeable and friendly staff with a fantastic range of shoes."
"Superb shop for all runners kit."
"Good selection, good service."
"Great shoes selection and good advice."
Cons:
"It is slightly stating the obvious, but the shoes I've just bought are available a bit cheaper on Amazon, but I wouldn't have known to buy them, and in what size, if it wasn't for the help I've been given."
"The only drawback was that I wish there had been more discounts available on the shoes - most were full price."
"The shoes are more expensive than you'd pay online, but I think it's very worth it for a rare level of customer care."
"Only downside was they didn’t have any sizes for small feet."
"Instead they felt heavier than my old shoes and my toes felt numb which I only figured out when I went outside running and then of course you cannot return them anymore."
COVID-19 Safety Measures
Pros:
"The attention to social distancing and sanitising was outstanding by all staff on duty."
"They were also very careful about sticking to the social distancing guidelines and keeping everything clean."
"Very reassuring COVID social distancing safety measures in place."
"They also have great Covid safety measures in place - with well worked out social distancing processes, and a thorough cleaning regime."
"All the COVID measures are in place and it felt very safe from that point of view."
"They also have very strict protocols in place for Covid-19. This is the safest I have felt outside of my own house since lockdown began."
"Their COVID practices and procedures are kept and they ensure adherence."
Cons:
"The staff here are really lovely, but this appointment only thing during covid is a little crazy."
Shopping Experience
Pros:
"Highly recommended this shop"
"Will definitely be back for future shoe advice."
"I would like to thank the employees at the store for creating one of the best shopping experiences I have had."
"I would very much recommend going to Run4It if you are looking for a pair of running shoes that fit you well."
"Great experience in Run4it today!"
"I will definitely buy my running shoes from Run4It."
"I am delighted with the trainers I bought and would always choose to go back to Run4It in the future."
Cons:
"I am disappointed but I think the problem arose because of the current situation."
"Great shoes selection and good advice. But was treated like some homeless person in a fancy shop."
"Didn’t find it very useful, went for advice on what trainers would work best for me and came out just as clueless."