Afon Conwy Brewers Fayre Reviews Summary

Service

Pros:

• "Couldn't fault Donna the lady who served us brilliant customer service which is hard to get these days."
• "Natalie's attentive service elevated the dining experience."
• "The service she gave was outstanding."
• "Service was a little slow 1st day but swift on our second visit."
• "Food was plentiful, was hot and service was amazing!"
• "Staff were lovely and helped us with anything that we needed."
• "Staff were attentive throughout the service."

Cons:

• "Poor service, over charged and a wait for desert."
• "Simple menus usually good to average food but poor table service."
• "Dirty, sticky tables. Not many staff around to ask for help."
• "The food arrived dry chips a meant to be well cooked upgraded gammon I sent it back but it came back the same with an attitude from waitress."
• "Service was slow."
• "Service was very slow... We had to ask where the only desert we had ordered was that never came either."
• "Customer service was awful."

Food Quality

Pros:

• "The food was nice, staff were friendly just very busy and run on very little staff."
• "Food was fantastic."
• "The food exceeded my expectations and the staff were very welcoming and friendly."
• "Food was hot and tasty."
• "The food was great, staff were very friendly, service was brilliant."
• "Food was all excellent."
• "The food was hot and very nice."

Cons:

• "I wasn't impressed with the chips, they were warm and didn't seem fresh."
• "The food seemed to have been thrown together by someone with no interest."
• "The food we had was disgusting."
• "Food was cold, roast potatoes seemed to be frozen not home made."
• "The Pie's are served with what can only be described as smash or microwave potatoes and I've never seen such watery tasteless gravy!"
• "The roast potatoes are nothing like roast potatoes I know, chicken and stuffing was dry."
• "The food was terrible. It was served cold, it looked like the food had been cooked two days earlier and just plated up and put under a hot lamp."

Atmosphere & Cleanliness

Pros:

• "The place was clean and the welcome was warm and friendly."
• "Place is clean, comfortable and most staff are friendly."
• "Felt comfortable and safe in these uncertain times."
• "The place itself is very nice, huge dining space, well looked after, in an easy to find location."
• "Nice clean and welcoming atmosphere all staff smiling and happy also organised."
• "Free parking and the restaurant is always kept clean."
• "Tables are cleaned thoroughly and disinfectant when customers leave."

Cons:

• "Lack of hygiene throughout the pub."
• "Dirty, sticky tables. Not many staff around to ask for help."
• "The toilets weren't very clean."
• "Ladies facilities could have done with good scrub too!"
• "Table surface was sticky like it hadn't been cleaned (covid?!) and napkins were damp."
• "Chairs, benches and carpets are absolutely disgusting. Trodden in food, and big black sticky marks everywhere."
• "The restaurant area where we were seated was freezing, drab and dirty."

Value for Money

Pros:

• "It's just cheap & cheerful."
• "Especially there Monday to Friday early evening 2 mains offer is fantastic with great choice."
• "We had the two for £10 menu. It looked like good value."
• "It's very reasonably priced and also family friendly."
• "Really reasonable meal."
• "A very good choice of menus and very good value for your money."
• "Food is good value for money."

Cons:

• "The price for the meal has increased but the food has decreased."
• "The chips with the meal were overcooked compared to other diners golden chips."
• "Ordered the winner winner chicken diner for £10.89, consists of chicken breast, carrots, peas cabbage and roast potatoes. It was not worth the money."
• "Stopped here for a quick drink on our bike ride & purchased a pint & a half of draft Coke for me & my son, to my amazement & disappointment it cost £6.38."
• "You'd think that during being shut due to covid they could have given the place a deep clean... And if you're going for the 2 for £8.99 deal, be careful because they claw money back with extortionate drink prices."
• "Paid extra for more meat from the carvery but the server didn't read the receipt so had to tell him I had paid extra."
• "Cannot order carvery without it being two courses apparently!"