Address: Holt Rd, Airport, Norwich NR6 6JA, United Kingdom
Phone: +441603428640
Rating: 3.8
based on 306 reviews.
Service
Pros:
"Staff are always friendly and there is a bar area you can wait in if they are particularly busy and there is a wait for a table."
"Staff was very friendly and efficient."
"Lovely staff, plenty of parking, nice and clean."
"Her service was prompt and always delivered in a courteous and polite manner."
"The service here was pretty speedy and the staff were very efficient."
"Fantastic service from very friendly, lovely, and accommodating people."
"Always a friendly welcome and helpful staff coupled with great food at very reasonable prices."
Cons:
"Very poor service. Had to wait to be seated."
"Had to wait 5 mins to find someone to pay an overpriced bill."
"I complained to the waitress who approached the manager who said they couldn't do anything about it. Absolutely poor customer service at a restaurant we regularly use!"
"Food overcooked, and poor quality. Service was sporadic, even though they were not particularly busy."
"The service was diabolical a member of our party had a lot of allergies."
"We were never asked how our meal was and they just seem to forget about us. The ladies toilets were even blocked."
"Terrible service, it was next to empty and they took over half an hour with two quite simple meals."
Food Quality
Pros:
"The meals are hearty, well tasty, and are real value for money."
"Pretty generic tbh, food is good and is served quickly as would be expected from a Brewers Fayre, gave it 5 stars for the staff tbh, informative and extremely pleasant. Attentive once the food has been served also."
"The carvery was lovely."
"Food was excellent and good value for money as was service despite being busy staff took time to check everything OK."
"Great portion sizes. And hot and tasty."
"The food tasted lovely."
"Food is good with reasonable portion sizes and well presented."
Cons:
"But the food was appalling."
"Their ultimate burgers are terrible both burgers were burnt the chips were cold and coleslaw full of vinegar."
"Food mediocre at best, toilets not clean, service could be better as in explaining the ordering procedure before sitting down."
"Food quality varies from just ok to bad."
"The food quality was fairly average, the portion sizes weren't the most amazing but everything was hot and as described in the menu."
"Food was very average and quite expensive."
"The food was dire and dry. Ordered burger and chips and a lasagne with a side of chips. Chips were cold and under cooked."
Cleanliness
Pros:
"Lovely staff, plenty of parking, nice and clean."
"Good, clean dining area, and well maintained toilets."
Cons:
"Not great. When I arrived, I went to the loo, which was blocked."
"Under our table was empty sauce sachets from what looked like had been there from the day before."
"The men's toilets was blocked with shorts, women's were just dirty full stop."
"Food left all over floor as new customers seated..Not acceptable."
"Ladies toilets absolutely disgusting, don't look like been cleaned for very long time."
"Some of the tables were covered in bird poo and the grass could’ve done with a trim."
Value for Money
Pros:
"The meals are hearty, well tasty, and are real value for money."
"Good value for money."
"Decent food for a decent price."
"You get a decent meal and drink for a decent price."
Cons:
"Had to wait 5 mins to find someone to pay an overpriced bill."
"Staying at the Premier Inn, myself and my boyfriend just paid £9.50 for a veggie breakfast. The worst breakfast we have ever had."
"Very disappointing arrived 4.45 to be informed the carvery was finished as they ran out at 3pm ridiculous for a big company like this especially as we'd booked for 7 specifically for the 2 course carvery at £ 9.99."