The Kingswood Beefeater Reviews Summary

Service

Pros:

• "First class service food was of a very high standard good quality, super bacon and sausage, and great choice of food."
• "Service was good in the evening, but poor at breakfast."
• "Waiter was quite attentive."
• "Table service was very good, attentive and spot on. !"
• "The staff were great and very welcoming."
• "The service from Richard and Leanne was exceptionally good, well above what we expected."
• "Staff were excellent and were very helpful, the food was expedient and grand."

Cons:

• "Complained to the manager who then tried to blame us for being a large party & ordering the type of food we ordered."
• "The 2 ladies serving breakfast are very rude and have a bad attitude."
• "the staff seemed to just vanish and everyone in our area was left waiting for at least half an hour."
• "The Waitress removed my son plate without asking him if he finished or not."
• "the service was so slow I had to ask how much longer we had to wait for our food."
• "We had to ask for the bill after being ignored awhile."
• "The service was terrible we waited 40 minutes for the first course then an hour for the dinner."

Cleanliness

Pros:

• "The new wing was clean & the room was very nice it has to be said."
• "It was a welcoming place, clean and nicely decorated."
• "Venue was really clean and the staff were really nice and polite."
• "Lovely clean place although not many people inside."

Cons:

• "Came back and our empties were still on the table. Shoddy cleanliness throughout the whole bar/restaurant."
• "This place needs a complete refurbishment. The gents urinals leak onto the tiled floor making them very, very slippy."
• "The place was filthy from walking in ..the carpets was full of foods and bits from previous days and the glass lamp shades was thick with dust right above the table ..the blinds was really dirty."
• "The toilets are absolutely disgusting which does make me wonder what the kitchen is like."
• "The radiator under the hand dryers was black and grimy and really needed a deep clean."
• "The outside is very scruffy and in need of a good clean and lick of paint."
• "Premises not particularly clean and décor dated and worn."

Food Quality

Pros:

• "It's all you can eat buffet breakfast and the cost is low. Nice food."
• "Food was nice and service was good."
• "Triple cooked chips to die for."
• "The roast beef dinner, it was lovely, the beef was tender and gravy scrummy."
• "The steaks were cooked to perfection we had medium rare and very tasty."
• "Really nice meal..had gammon egg& chips which was nice & the other meals that came out looked good..with no complaints..pleasantly surprised."
• "The food was delicious, well presented."

Cons:

• "Beef not from a roast and tough as old boots."
• "some chunky chips which was luke warm."
• "the pie was more like mushy mincemeat no tender steak."
• "Roast potatoes burnt, needed hammer and chisel for the Yorkshire pudding, rest of meal luke warm."
• "Very very poor, cold hot chocolate and latte had to send back twice."
• "The salmon was very dry and the risotto so slimy it was uneatable."
• "all three steaks (rump, rib eye and fillet) were overcooked and tough as the sole of my shoe."