Kwik Fit - Bognor Regis Reviews Summary

Customer Service

Pros:

• "They were friendly and professional; ensuring I was kept updated on when my car would be ready to collect."
• "A really honest and professional place. All the team are wonderful and approachable."
• "Great service from Roy and Callum today."
• "Jonathan always gives clear explanations about what they have done and what needs doing."
• "The team dealt with the replacement tyre for a hire car very efficiently and politely despite delays from the hire company."
• "Can’t express how great this place is. The manager got me back on the road so I didn’t have to have a hire van for the whole week even though they were really busy, Great bunch of guys super helpful would very highly recommend."
• "The staff were very helpful and efficient. Two tyres replaced at a reasonable price and very quickly."

Cons:

• "Very disappointed with the service and the obnoxious ignorant man at the branch today."
• "Why was I quoted £168 by the manager for 2 new tyres when the same tyres can be ordered and fitted for £40 less on the Kwick Fit website?"
• "Booked appointment and left details of tyre and size and what tyre needed replacing. Returned and was asked what tyre what size and what wheel was needed again."
• "I felt the chap who booked it in wasn’t happy, I did not pay the extra, so I think they only literally fitted tyres and that was it."
• "The person on the desk was misleading and had charged me for the tyrecare."
• "I wasn't given a choice of tyres, they said they were replacing tyre for tyre but that wasn't the case so I ended up with 2 very expensive tyres on my car."
• "Wasn’t happy arrived Sunday to be told wrong tyres ordered."

Quality of Work

Pros:

• "Checked tyre pressures and found they were over 10 psi more than what they should be on."
• "I have been using them for years because the service is always on time with in time, there's no nonsense."
• "He even matched the price of the other two tyres, which I was grateful for!"
• "MoT on a very low mileage car, so no problems, but the KwikFit centre was very flexible, quick, friendly and efficient."
• "Recommended services were offered to improve driving efficiency and invoices/reports were provided to give me a better understanding of my vehicle condition on work done."
• "Everything was done professionally and all in the space of 35 mins."
• "Really friendly reliable staff who go the extra mile to help you."

Cons:

• "Had a full service today, Friday 27th, fourth job on checklist is Windscreen Washers. Check Operation and Alignment,-adjust if required... my washer jets were left as I brought the car in."
• "MOT done a few months ago - £30. Changed two front tyres for £120. No problems although they told me they had done realignment (and charged me for it) but actually didn't."
• "Took my car in over summer for an air con re-gas, was told it would be an hour. Fine, great. 25 minutes later, it's all done. 6 weeks later, my car is blowing warm air again."
• "They put a new spring in wrong!!!!"
• "Poor customer experience on a Sunday."
• "Was told the car needed an entire front brake system with new disks as old warped, yet tyres still on with no sight of claimed works."
• "Too many friends have had bad experiences with Bognor Regis Quick Fit: Tyres fitted wrong way round, Exhaust heat shield removed, Brake line damaged... not split, overcharged a 19-year-old girl, rude staff."

Price and Value

Pros:

• "Booked and found 4 tyres for me in Peterborough. Organised the delivery to Bognor Regis and gave me the online price with alignment."
• "I was really pleased with the quality of the work, and the NHS discount they gave me!"
• "Many thanks to Roy and Ryan for a first class service."
• "Thank you to the team who helped me on a stressful Friday afternoon. They were all efficient and professional but more than that kind and understanding. So grateful!"
• "The service offer by both Roy and Luke in sorting out the problem with the locking wheel nut on my car was second to none and I would like to thank them both for their efforts - well done!"
• "Highly recommend these guys if you need a reliable, inexpensive and high quality garage to take your car to."
• "Lovely service again at Kwik fit Bognor. They managed to repair my tyre for under £30 saving me lots."

Cons:

• "I booked an MOT and said over the phone that there was an issue with one of the lights... they failed my car and when I reminded them, they started to look into it."
• "However, when driving car back home felt very unsafe and not happy at the back of the car."
• "I keep going back to this particular one as I never feel intimidated and trust their judgement and advice."
• "These people are cowboys. Do not use them!!"
• "THE MOST APPALLING customer service EVER."
• "Lost my trust I wont be returning."
• "Wouldn't recommend this place."

Professionalism and Staff Attitude

Pros:

• "The staff are always polite and professional in every way."
• "Roy and James at Bognor Regis went above and beyond on a Sunday afternoon to get a new tyre fitted."
• "A 5* service was had following a flat tire this morning."
• "Called at 8.30 with a flat tyre, new tyre ordered in and car collected by 3.30pm. Amazing service."
• "Used Bognor Regis Kwik Fit for a MOT and new tire and found Roy and Dave M to be absolutely marvellous."
• "Both Roy on the front desk and Dave who put my car through it’s MOT were very friendly and helpful."
• "Served by Michael who was very informative and kept me informed at all times. He was very knowledgeable and went above and beyond."

Cons:

• "I've had MOTs, Services and Tyres from Roy and Jason, it's more like a 'local' big business than any other National outlet."
• "Won’t use your company again."
• "I am an amateur mechanic and know my way around a car and have been appalled by some testers at other establishments in the past who failed to pick up on several items I myself knew were test failures."
• "Always go out of my way to book my MOTs at the Bognor Regis branch of Kwik Fit as they are knowledgeable, always friendly and very thorough."
• "I would just like to see the customer toilets cleaned. Quite grubby with tissue on the floor and dirty toilet and sink."
• "Third time MOT but the manager made my MOT failure seem like the end of the world."
• "Lol lol !! You can't get better than a kwik fit fitter is a joke."