Address: Priory Bridge Rd, Taunton, TA1 1PP, United Kingdom
Phone: +441823284978
Rating: 4.4
based on 127 reviews.
Customer Service
Pros:
"The team at Kwik Fit were professional, courteous and happy to help – unlike the other high street branded tyre businesses."
"Can not fault my visit today at the Branch after my wife picked up a puncture. Dale was very helpful and his customer service was outstanding a true credit to the company."
"Really helpful, the staff went above and beyond to help me."
"The staff there had excellent customer service, sorted the problem free of charge."
"Simply amazing, always friendly and they without a doubt find a way to make a horrible situation feel better with their service they provide."
"Staff could not have been more helpful!"
"Everyone who helped was professional, helpful and friendly, and I appreciated the honest advice I received."
Cons:
"Now every time I try and book the car back in, they say there's only one bloke who can check my type of problem and he's always on holiday or never there!!"
"Worse even, they lie to you."
"Avoid this garage. Reception is always unmanned, young male mechanics with no gloves on will happily hop in your car and cover it in grease and oil."
"Will never use a Kwik Fit garage ever again."
"But I won't be returning. Not great customer service, rubbish mechanic that can't change a battery and poor quality products."
"Other members of staff were diving in an out, with an available desk free, but seemed to have next to no support or interest in the pressured atmosphere or waiting customers."
"Appalling lack of service towards my young daughter."
Efficiency and Professionalism
Pros:
"Booked online for tyres to be fitted. On arrival car was on the ramp immediately and the work was completed by the time I returned as promised."
"The work was completed quickly and to a high level of care."
"They called me within 2 hours to say it was ready."
"Very professional service."
"They do the work quickly and to a good standard while the pricing is also fair in my opinion."
"The guys know what they are doing."
"Service was fast, polite, on time - all that was needed."
Cons:
"Pretty bad service all round. Second time I’ve had a service and MOT both times they forgot to replace the locking wheel nuts."
"I was shocked to receive an invoice containing additional charges of over £200 added to my bill for the services I have never requested."
"Can't get a simple tyre repair done for 5 days."
"I was waiting 15 minutes in the reception area, with several KwikFit staff walking past and not saying anything."
"Was told an hour wait, which seemed fine. 2 1/2 hours later the car still hadn't been checked."
"Furious. Went in 2 days in a row where the garage was supposed to fit tyres."
"I was told my car was being worked on and it was still parked in the car park having not been looked at."
Honesty and Integrity
Pros:
"Great integrity, even though I had paid in advance for a brake fluid change Dan at Taunton called me to say he had checked it and seemed all good."
"The thing is I keep coming back because I trust John and his team."
"As I’d previously experienced problems with the battery in my car I took my car to Kwik Fit for a replacement battery and was informed that the battery was fully charged and I didn’t need a new one, which I found very refreshingly honest and helpful."
"They even reconnected the radio without being asked."
"John very kindly put it up on the ramps, took a look and secured it back in place - I was on my way in about 10 minutes."
"Dale and co. are a credit to Kwik Fit and I'll keep going back."
"We appreciated his honesty."
Cons:
"They are always been pickey when it comes to MOTs a small hole on outer sill so failed MOT so I won't be going back to Kwit Fit anymore this has been the case for many years so if go to Kwit Fit be prepared to get rip-off."
"They rip you off and charge you for things you don't need, using scare tactics."
"£800 they charged me and my car still ain't fixed..."
"Either they don't know what they're doing in Taunton or they deliberately ripped us off."
"Already knowing they got changed for the MOT only two weeks before I instantly realised how lazy and unprofessional these guys are."
"Took my car to the local garage and said there was hardly anything wrong with it! Just trying to take advantage of a clueless first-time driver :("
"Not sure I needed a new tyre as nail was in the centre of the tread but had to accept their advice to replace it."