Kwik Fit Plus Reviews Summary

Customer Service

Pros:

• "They were all polite, professional and courteous, at all times."
• "Quite frankly pretty good experience. Team are professional and look after you promptly and effectively."
• "Friendly, professional and quick service after severe damage to a tyre due to a pothole."
• "Can't praise them highly enough for the speed they helped me and all in a professional and friendly manner."
• "The staff were incredibly polite, the MOT was sorted in just over and hour and the paperwork was simple and ready in a couple of minutes."
• "All staff I met were very pleasant, knowledgeable and friendly."
• "Brilliant customer service by Tim lovely person very friendly and always willing to help with my problems with my car."

Cons:

• "Terrible service from the mechanics several jobs were asked to ge done including changing a bulb, this was not done..."
• "When I visited with a battery that needed replacing they ran diagnostics and said battery was fine and that it was an alternator issue, which was incorrect, and resulted in subsequent breakdown."
• "I had to wait for several minutes (whilst the phone was ringing constantly) for a member of staff to tell me, extremely rudely 'you'll just have to wait' - as if I wasn't doing that already!"
• "Made me wait 20 mins before even anyone walking around asked if I was being served, shocking, rubbish customer service."
• "The member of staff who greeted us on arrival was very rude."
• "The entire time I was waiting for my car, the staff were unprofessional, lazy, incapable and rude."
• "The customer service is quite poor as from the minute you enter various staff members make eye contact with you on the workshop but then don't come and ask if you need help."

Efficiency and Timeliness

Pros:

• "Pre booked to have 5 tyres fitted to my Motorhome, staff very polite and was dealt with very promptly, nice waiting area and coffee."
• "Fast, efficient and polite service, rang at 1000 could have came in at anytime, but booked for 3."
• "From arrival to departure took less than 30 minutes."
• "Quick and easy, called up booked an appointment to have my 2 front tyres replaced, booked in for the next day."
• "Thank you so much to Tim and the team! Squeezed me in at no notice on Christmas Eve to put a new tyre on after getting a puncture."
• "Needed tyres changed urgently, phoned them up and they got me in within the hour."
• "Went in today to get a tyre changed after getting a puncture on a tyre that was covered by their tyrecare insurance. Service received was good - quick and well organised."

Cons:

• "I had a booked appointment at 1000 to get two tyres fitted. I had to wait 50 minutes before the car was brought into the workshop. I didn't leave until 11:40."
• "The slowest garage I’ve ever been to!!!! Needed 1 tyre changed and it took well over an hour."
• "Booked a time slot online. Was sat in the waiting room for nearly an hour and a half before my car was even looked at."
• "Had to wait nearly 90 minutes to have 2 tyres fitted even though I had booked an appointment."
• "Arrived 20 minutes early for 2pm appointment for change of 2 tyres... Finally got out at 3.25!!"
• "The branch was very short staffed when I arrived for my appointment and I was kept waiting for 1 hour 35 minutes to have 1 tyre changed."
• "Good service and price but the fit was so so sloooooow. I booked my car in thinking it would be quicker that way but I was wrong, my car was in the workshop for ½hr but my total waiting time was 2½ hrs."

Pricing and Charges

Pros:

• "I'm very pleased with my tyre and the price I paid for it."
• "I honestly can’t recommend this Kwik Fit enough... Straight up on the ramp, they found a stone had become lodged in my brakes. They whipped it out, no charge..."
• "Great service, Super Price. Our thanks to all the great Guys who helped us."
• "Very good online price would definitely recommend."
• "Fantastic customer service, and best price I could find anywhere."