Tyre Pros Reviews Summary

Speed of Service

Pros:

• "I was booked in really quickly and they fixed my punctured tyre straightaway."
• "The tyre change was very quick."
• "However work was completed quickly and parts were replaced that I asked them to."
• "Two new tyres fitted and Wheel Alignment undertaken very quickly."
• "Superb service - we were booked in the same day as we phoned, on a Saturday."
• "Josh was very helpful and accommodating and went the extra mile to make sure our tyres were fitted before closing time."
• "Sunday morning, bank holiday approaching and a flat tyre! The chaps sorted out my problem in no time."

Cons:

• "Had some problems with amending quantities ordered when using my mobile. Gave up."
• "Booked to have an air conditioning recharge on the 19th July, went to appointment car was hooked up to there new machine, nothing after 40 minutes of them trying nothing machine was faulty."
• "Sorry we can't do the work for 2 days + we don't offer and cars so you can get to work."

Customer Service

Pros:

• "Extremely positive experience on my first visit."
• "Very happy with the friendly, helpful and carefully carried out assistance with my car this week."
• "The manager was great and immediately dealt with the problem and is paying for that one to be refurbished again."
• "Kevin Burt rang within two hours to say the problem was lack of lubrication on the calipers."
• "Very efficient & polite staff."
• "Everyone at STS very customer focused."
• "As a new driver the guys at STS Tyre Pros made me feel safe on the roads."

Cons:

• "Personal recommendation is to never go there and to never let even people you hate go there."
• "This was my first and last time using tyre pros for anything."
• "Why do I book a service when nothing appears to have been done to the car?!"
• "Why the manager from TyrePros was lying??!!!"
• "Simply the worse service possible you could get!"
• "They don't understand what I said, change the front ones and they changed the back ones."
• "Never again."

Quality and Price

Pros:

• "Great service and decent prices."
• "The prices are wonderful, the highest I saw in Norwich."
• "The service was excellent, I didn't feel pushed to buy anything I did not needed and the price was reasonable."
• "I ended up with 2 premium tyres at an absolute bargain Price!"
• "They are very reasonably priced too."
• "Tyre was much cheaper than I thought."
• "Absolute excellent service from STS, I dealt with Josh and he was professional in every way and adjusted my set up to perfection."

Cons:

• "If you have an older car and you take it there for an MOT expect them to find the smallest issues to fail you on."
• "I feel like they were trying to price it off the road unnecessarily."
• "They failed my car on multiple issues and the cost to repair would have been very high."
• "We spent over £600 on 2 tyres at your norwich broads man close branch, and I have to say I have never been treated so rudely in my life."
• "Truly disgusting given the current financial situation our country is facing with families struggling to get by as is."
• "Once the work has begun the price just went up and up and up."
• "Following a brake check and cleanup up of all 4 brakes - dirty grease marks all over interior and exterior paintwork."

Professionalism

Pros:

• "The premises were clean and tidy and the staff were excellent, especially the assistant manager, Joshua."
• "The staff cannot do enough to help you, they always explain problems and keep you informed re repairs and are absolutely brilliant at what they do."
• "The parts they use are first class, they are friendly and professional."
• "Josh and Kevin couldn’t have been nicer. Were upfront about everything and even advised me where I could get an alternative solution to replacing my headlight done cheaper."
• "Great customer service all round."
• "Very warm welcome from Josh, listened and reacted promptly."
• "Strongly recommend to use this particular tyre company if you need quick and competitively priced services."

Cons:

• "However I then discovered one wheel nut had been rounded off making it impossible to get the wheel off to fix the issue they had caused."
• "On arriving home I discovered the backing plate on passenger side front had been bent making the squeal, relatively easy fix, however I then discovered one wheel nut had been rounded off making it impossible to get the wheel off to fix the issue they had caused."
• "After going back to get it fixed, it became apparent that they don’t actually test any of the work they do."
• "Never had a problem before. However this time I had both track rod ends and both front lower arms replaced on my car. I was given a quote for the parts and work however when it came to fitting and completing the work the amount was somehow a lot more."
• "All the while the engine has been dripping oil everywhere for the last 12 months and it looks like a bomb site in my engine bay and it doesn’t even get brought up."
• "Car has no coolant at all so you removed what was in it and didn’t refill it."
• "Makes sense why they didn’t want to check it out when I asked them to check on the ramp again."