Address: 1 Redwongs Way, Huntingdon, PE29 7HB, United Kingdom
Phone: +441480456616
Rating: 4.3
based on 215 reviews.
Customer Service
Pros:
"The gentlemen and lady were very reassuring, kind and polite and incredibly efficient and helpful."
"The manager was always very welcoming, and explained what they would do in very straightforward manner."
"Thank you to Lewis from your Huntingdon branch for his help this morning."
"George sincere thanks for all you did and for being so professional and approachable, I felt really valued as a customer."
"Best customer service I’ve ever experienced anywhere, went above and beyond to not only sort our tyre out but make sure me and my daughter were all ok."
"The man on the desk had the best customer service and was a real credit to the kwikfit brand!"
"Manager/tester is a credit to the company….totally honest and fully explained everything."
Cons:
"Staff at kwik fit Huntingdon are extremely rude and unprofessional."
"Awful service, they don't answer their phones, you can turn up and wait for hours if you have nothing else to do!"
"I didn't get a call, I also tried calling them a few times to check on their progress, but they never answered the phone."
"I will not be using them again, preferring to using more trustworthy independent garages."
"Shocking service. Went here because my regular garage had no availability, wish I had waited."
"***AVOID AT ALL COSTS*** Booked an MOT for a week later and this was cancelled at less than 24 hours notice."
"Service was good, but unable to contact as not answering the phone."
Efficiency
Pros:
"Called in at 8:30am just as they opened... Checked all tyres but front near side needed replacing and balanced top service, very efficient."
"Had an MOT done yesterday. Carried out on time."
"Great experience, nice and quick."
"Superb service, William went out of his way to get tyres from another branch and fit 2 new tyres within 2 hours of me calling."
"Steve and his team repaired a puncture in my car tyre in no time at all!"
"The keys and MOT certificate were waiting for me when I returned 50 minutes later - perfect!"
"I was seen within 15 minutes and... plus a speedy turnover time which is great."
Cons:
"After having my brakes and exhaust fitted, I drove away with a wrattle under the car."
"Car was booked in at 12, was told it would take an hour. Went away for an hour and fifteen minutes, when I got back it hadn't been started and I had to wait another hour and fifteen minutes."
"Instead of them calling to let us know the car wasn’t ready, we found out they needed an additional 4 days to do the work when we went to collect our car."
"Long wait to check car in for a pre booked MOT. Then left car with them at 11:20 for a 11:30 appointment it's now 3 pm no contact from them and continually ring and nobody is answering the phone."
"Was told when booking that it would take 30min - was just a single tyre change. 50mins later and all they'd done was a vehicle inspection."
"Arrived slightly early for my appointment... it took 90 minutes to fit two tires."
"First time with them, and most likely - the last one, too. Took an hour to change 2 tyres."
Professionalism
Pros:
"Visited Kwik Fit Huntingdon to ask for diagnostic on brake shudder. I was dealt with by William. He could not do more to help."
"Had the pleasure being served by Terry who gave a warm welcome and smile on arrival and was a pleasure to talk to during my vehicles mot booking."
"Manager is a good bloke - friendly, professional and knows his stuff."
"The guys in the branch were really good (especially Steve)."
"The guys at kwik fit Huntingdon were superb. Very professional and adapted to my change of plan and worked around me."
"I highly recommend Kwik fit Huntingdon, they do go out of their way to give the best service and advice."
"The crew at Kwik Fit Huntingdon are amazing and wonderful."
Cons:
"Pretty poor experience.. work completed without any consultation."
"'fake busy' Was told to wait a few hours while technicians walk around not doing anything then car was returned with rubber residue all around the rim from where they'd driven it on a flat tire ultimately got new tires but wouldn't spend my own money here."
"So in short, at least one member of staff here is happy to lie to customers and let you drive an unsafe vehicle."
"Kwik-fit bah!!! It's quicker to go to A & E on a Saturday night."
"Guy name was William on phone. There was no name badge on guy who rudely talked to myself."
"Save your money and go to a local garage with real mechanics!"
"Rudest customer service ever. Chris was exceptionally rude."
Value
Pros:
"I made an online purchase of 4 Michelin Cross Climate 2 tyres which were fitted by appointment within a reasonable timescale."
"The tyres were on offer so I thought they were good value."
"Quote, including 10% discount for two tyres, was best I'd found."
"The work was completed on time and price was very reasonable."
"Bought 2 new tyres from them after they gave me my options (budget, midrange, or premium tyres)."
"The staff were really helpful and I ended up needing pads and disks, everything was reasonably priced."
"I searched the internet and got an offer online at kwik-fit for 463 quid, for exactly the same brand and size."
Cons:
"What makes the difference of 223 quid???"
"Our only criticism is that the wheel alignment cost is quite high."
"Last week, I asked Kwik Fit to replace two tyres for my car. After I returned home, I found they did not select the best option."
"The cost for my work was 100% more than I was expecting, the operating manager knew thus and he was more than sympathetic."
"Day light robbery £1150 for an exhaust?"
"I was given a great price on 4 tyres. two days later i rang to order them and told 'cant do that price'."
"Then quoted twice as much as a nearby garage to finally resolve the issues."