Allure Lash Lounge Reviews Summary

Lash Services

Pros:

• "Really impressed with the results. I dont wear make up so looks like i have mascara on."
• "Phoebe did my Wispy Volume lash extensions and I was a bit anxious... She did the minimum look of the Wispy volume version and it was exactly what I wanted in my head!"
• "I cannot believe how long these lashes have lasted, I got a solid 3 weeks before I noticed a visible reduction in lashes."
• "Highly recommend allure lash lounge, it’s a beautiful salon with an amazing atmosphere and a team of experienced and lovely staff."
• "Allure lash lounge is a super high quality service run by lovely girls who really know what they’re doing."
• "The lashes fell out slowly and I had around 6 weeks before they all fell out."
• "I live in a different city but I will only ever go to Allure Lash Lounge, absolutely amazing and worth every penny."
• "It was my first time coming here and all of the ladies here were lovely and welcoming! Phoebe did my lashes and listened to everything I asked, the set she did for me are perfect."

Cons:

• "Lashes are nice but zero customer service. Told her it was my first time and she just said okay lay down - no verbal communication or explanation throughout."
• "Got my lashes done last week the girl who did them was lovely but they did not last long I would’ve thought I’d need to get an infill within the next 2-3 weeks of having them done, but the majority of the lashes have fallen out before a week!"
• "Wouldn’t go anywhere else for my lashes! My mum also had her eyebrows tinted after she’d gone somewhere else and it hadn’t gone well. The staff were so lovely and fixed them!"
• "Such lovely ladies - were so professional and friendly and I felt very taken care of. Only thing is after a week, half of my eyelashes had fallen off already which was a bit too fast for the price."
• "Disappointed. Likely won't visit again...When I saw the end result in the mirror I was not very impressed, I turned my head to the side to see my real lashes very clearly poking out at a different level from the extensions."
• "My Lashes extension looked great, and the glue did not hurt my eyes, like it always does. But, these lashes have been falling since the day they were installed, I might have to refill within a week of installation."
• "I've only given three stars here because usually the appointments have been grand, the staff are lovely and they have always done a great job with my lashes. I would just warn people that if you do fall ill prior to the appointment you will not get refunded any of your money!"
• "I was booked in for brow lamination and lash lift but had to cancel the day before as I found out someone I’d been in contact with had tested positive for corona. Legally I didn’t have to self isolate but thought it would be best to as I wouldn’t want to put others at risk. I understand there is a cancellation policy, but I think under such circumstances there should be some compensation as I have now lost £40 for protecting them and having their best interests in mind."

Customer Service and Atmosphere

Pros:

• "Everyone made you feel very welcome. First time I've ever had a lash lift and tint."
• "A beautiful salon, I cannot recommend this place highly enough. I went to have brow lamination and lash lift done for the first time. Lily made me feel incredibly comfortable."
• "All the staff were super friendly and made me feel welcome. The space is amazing and has a very bubbly social vibe!"
• "Ella did exactly what I asked for in terms of length and style. I wanted super natural looking lashes that weren’t touching my eyebrows and she did them amazingly."
• "A beautiful salon, I cannot recommend this place highly enough. I went to have brow lamination and lash lift done for the first time. Lily made me feel incredibly comfortable."
• "I have had my lashes done a few times now with Chloe (salon manager) and she never fails to disappoint. She’s the only lash technician I will ever go to."
• "Training was great! I can’t remember the name of my trainer, but it was the owner of the salon. It was detailed and precise."
• "First time having a lash tint and lift. Lots of explanations and reassurance given throughout. Very thorough and really happy with the result. I will be returning."

Cons:

• "Lashes are nice but zero customer service. Told her it was my first time and she just said okay lay down - no verbal communication or explanation throughout and had to ask specific questions about aftercare as nothing was offered unprompted. Overall poor customer experience :("
• "I booked in for a platinum hydrafacial (1hr) with lip mask... However, the hydrafacial was over in 30 mins. There was no effort put into the lymphatic drainage, she maybe went over my face twice."
• "I had brow lamination done for the first time, and I was expecting the therapist to discuss the treatment with me etc, but no. The therapist didn’t even introduce themselves or ask me what look I wanted."
• "Had a lash lift and tint with a brow tint and wax. My stylist didn't introduce herself, check I'd had my patch test, ask what colour tints I wanted, check I understood the process etc - very different from my previous experiences of this treatment in other salons."
• "Disappointed. Likely won't visit again...I quickly checked in at reception and was immediately welcomed by my eyelash artist, with whom I realised very awkwardly that I could not communicate because she did not speak English."
• "I had a trainee do my eyelashes, she was great and i know with the experience she will be a very talented eyelash artist. The only thing that I would say, I was early for my appointment but they called me in 20 mins late and then didn’t actually start working until 30 mins into my appointment because they couldn’t find any eyelashes."
• "They're so professional and the lashes are so well defined. No criss crossing. Genuinely the best I've ever had and I've been having them for years just trying to book my next appointment cause they're so damn busy."
• "I've only given three stars here because usually the appointments have been grand, the staff are lovely and they have always done a great job with my lashes. I would just warn people that if you do fall ill prior to the appointment you will not get refunded any of your money!"