"All the beauticians here are lovely and make the experience!"
"Very relaxing day, polite and professional (yet easy going) staff."
"I highly recommend Fran and I will definitely be booking in with her again."
"The centre went out of their way to accommodate us when we got delayed and re-arranged our appointments to make it as easy as possible for us."
"Laura made me feel relaxed and welcome from the moment I walked in. She was very professional and explained my treatment very clearly."
"Kind, friendly and efficient service. She is experienced and everything was clean and sterile."
"Holly was extremely friendly and tailored the massage as per my requirements."
Cons:
"I got very bad frackles on my face after that."
"Had my nails done before I went only holiday and they were already chipped after only a few days!"
"Had a treatment for the first time a while ago, but felt like a limp handshake."
"Ok if you know which therapists suit you - otherwise, Good Luck!"
"However I did feel more of an income generator than a valued customer."
"I didn't feel valued as a new customer."
"Poor customer experience."
Treatments and Services
Pros:
"The massage was perfect pressure and very relaxing."
"I am so pleased she did! I have had my nails done, a full body massage and used the float, and all the treatments were carried out by professional, friendly staff."
"Very pleased with my waxing, did a thorough job."
"I had a wonderfully relaxing full Pamper session."
"I’m 38 weeks pregnant and treated myself to the mini pregnancy package, 45mins body massage, 30min facial and 15min Indian head massage."
"She made me feel relaxed as a first timer for a spray tan."
"The therapist just told me to test it myself after 15 minutes and then go home if it was dry."
Cons:
"The only aspect I would suggest improving is the timing of the sessions."
"I experienced a similar situation during my last facial session, where I arrived 5 mins early like today and had to wait for about 15-20 minutes in the reception area and my facial concluded 5-7 minutes earlier than the scheduled finishing time."
"Very badly done wax. Full leg and Hollywood, lots of missed areas - some are pretty big areas to miss!"
"Each part of the treatment was booked as 45 minutes so I was hoping for maybe hand cream or small hand massage but both hands and toes all done in an hour."
"One was disrespectful and the other? Very polite but had no direction, no policy of rectification."
"Not very gentle with my hollywood."
"I don’t normally leave bad reviews, however my nails were not buffed and the shellac has all lifted in less than a week."
Ambiance and Environment
Pros:
"Parking available on site for free."
"Excellent value for money, relaxing experience, comfortable ambient environment, lovely staff."
"It's clean, welcoming, calm and really holds an atmosphere that is peaceful and relaxing."
"The Belmore Centre itself also has a nice calming environment, is clean, and has smiling staff always happy to help."
"The atmosphere was very relaxing."
"Clean environment, well presented therapists make for a relaxing/professional experience whatever treatment you go for."
"Extremely comfortable environment."
Cons:
"I was shown downstairs to the open plan reception / waiting area (which is quite scruffy to be fair) where I was sat at an uncomfortable chair for my polish to dry."
"The manicure and pedicure I had look lovely and the lady that treated me was nice but the place was dirty and noisy."
"Noise outside was quite loud from children playing to a hoover then a beeping noise."
"The wall had something splash on it, the table top had edges missing and the pot storing cotton wool was dirty."
"Glad I didn’t book a massage or something more relaxing. Hope those treatments are carried out in quiter rooms."
"Would have been nice if they offered a little discount for trouble and embarrassment."