Brown and Merry Estate Agents Stony Stratford Reviews Summary

Customer Service and Support

Pros:

• "The staff were attentive, listened to what I was looking for and delivered without pressurising me."
• "Very pleased with Brown & Merry. All the services we have received were excellent."
• "Fantastic customer service - would definitely recommend!"
• "Our whole move into our new home was seamless and on time, Brown and Merry are definitely my agents of choice."
• "Exceptional service from Alex and Jenna. They were super efficient and quick to have a look at my property."
• "Second to none for advice and service. Alex is knowledgeable, friendly, warm, responsive and just excellent at her job."
• "Alex is absolutely fantastic at helping us find our perfect home."
• "Sarah and team are simply brilliant. We had our property on the market with another agent for a while with no joy. We switched to Brown and Merry and Sarah sold the property two days after launching it."

Cons:

• "Despite repeated requests to take me off their database they keep phoning and emailing."
• "Great valuation, getting to market and finding a seller. Bit more communication around exchange would have been helpful."
• "We rented a property through this Brown and Merry branch for 3 years and they were such hard work to deal with from start to finish."
• "After rental was confirmed though, the service quickly fell away for me, was very difficult to get hold of anyone throughout the remainder of the tenancy."
• "Poor customer service... after speaking to a lady in regards to a rental property, I'm surprise they even manage to secure any rentals! Her attitude was not very professional."
• "Rented out my property with them in Milton Keynes, they charge a fee every month yet you handle all the maintenance work yourself, initially pleasant but a very salty ending with agents laughing in a landlord's face."
• "We have only been in contact with Brown & Merry a few days, and we're astounded at the professional and efficient approach in the contact we have had with them."
• "I wouldn’t trust this branch at all. They led us on right until the very last minute before “completion date”, they were fully aware the exchange wasn’t going to happen but continued to tell us fibs."

Professionalism and Efficiency

Pros:

• "Very professional company and Alex and Sophie know exactly what they’re doing."
• "Very efficient and professional team who negotiated a house sale with aplomb."
• "I’m not sure where we would be or what our sanity levels would have reached if it not for Jake managing the sale of our first home."
• "Alex Read's done a fab job for us! We were looking to rent out our property and had engaged B&M Estate Agents."
• "Excellent service, personal and helpful. Very professional company."
• "From start to finish Alex in letting was excellent, very helpful and informative and a really pleasure to work with in finding my new home."
• "The team at Brown and Merry were second to none. Whenever we had any issues with our house purchase they were on the case immediately."
• "As always Alex pulls out all the stops to provide us with top notch service, as a landlord I cannot think of a better agent to manage my property."

Cons:

• "Having bought and sold many houses I have never received such inept, incompetent and just totally woeful service as provided to me by the Stony Stratford branch of Brown and Merry."
• "They failed to manage my sale, communication was spectacularly awful, were in a total state of confusion and consistently failed to honour commitments."
• "The checkout process of the property was completely rigged to try to retain as much of our deposit as possible."
• "I have been dealing with Charlie in a search for a property, and must say that he has gone over and above to help me."
• "Words of caution for buyers through this branch, be aware as a buyer you are guaranteed to work with the least trusted sales team, and your time and money are likely to be wasted."
• "I would just like to say a huge thank you to Elliot & Alex for helping myself and a friend with our new home."
• "While we ended up not renting with Brown & Merry Estate Agents, I cannot recommend them enough! We viewed a property with Alexandra who was hands down the best estate agent we worked with while looking for properties."
• "Exceptional service, great staff who couldn't do enough to push thorough my need for a property quickly."