Brazilian Waxing Company Reviews Summary

Customer Service

Pros:

• "Always friendly staff and felt welcomed, really good results too and made sure to take extra care!"
• "The whole team are amazing, the receptionist were great, really attentive."
• "Everyone smiling, very polite and paid attention to me from the very moment I walked through the door until I left."
• "The staff at the front were super welcoming."
• "Staff are consistently friendly and polite and look after their customers."
• "The staff is very friendly and make you feel completely comfortable, the results are phenomenal."
• "The staff are always friendly and welcoming."

Cons:

• "Stay away."
• "Absolutely terrible service!!!!!! Do NOT get your lashes done in this salon."
• "Very rushed. Very unprofessional. Rough workers who don't have any nice manners infant of clients."
• "Unfortunately the girl on reception was not wearing a mask or a visor although others were."
• "Terrible reception came in few mins late asked if I could speak to be squeezed for a treatment... she had a very bad attitude towards customers."
• "Awful service from reception staff and wax was not great."
• "The staff were not helpful and rude."

Booking and Appointment System

Pros:

• "The wait time was basically non existent as I was booked for three o clock and I got called in at three."
• "It’s really easy to make an appointment and I can work around what time is convenient for me with the 10 minute slots."
• "It’s also super easy and convenient to book online as well."
• "A great company to use, easy to book online and regular texts to confirm booking and a reminder."
• "The online booking system is extremely efficient and handy."
• "The service was really nice I booked online for a same day appointment and got it was really happy with that because I was going to London the same day."
• "I accidentally booked my appointment on the wrong date and the girls managed to accommodate me last minute even when they finish at 7 and I was obviously at fault."

Cons:

• "I ended up with my appointment cancelled last minute despite booking it 1-2 weeks in advance because I didn't see their message or call apparently about having to pay the cost of a longer treatment in advance of the treatment."
• "Good waxing, been going for at least 4 years now, however the booking system is really rubbish!"
• "This place refused to reschedule / refund me despite having covid."
• "It is very difficult to get appointments here. Sometimes they don’t answer the phone."
• "The booking system is a little disappointing sometimes though."
• "Sometimes can’t get appointments here they don’t answer the phone."
• "I called up to speak to the manager to make a complaint and the receptionist told me she would be in touch but never had a call back."

Waxing Experience

Pros:

• "The waxing rooms are clean and above all, the women who have waxed me did a flawless job!"
• "The wax they use doesnt stick to skin so is really comfortable and fast."
• "The waxing is always done really quickly and to a great standard, never a hair left with minimum pain!"
• "Fast, efficient waxing in a beautiful setting."
• "Really professional staff that make you feel really comfortable."
• "The waxing process wasn’t that painful thanks to them."
• "The waxing rooms are clean."

Cons:

• "I just wished I had the choice on what I want to do, I felt like I wasted my time."
• "When I got home I saw she had missed lots of hairs that could have easily been taken, she had just completely not done those areas."
• "There was also a lot of wax residue that was left on my skin afterwards so my skin was as sticky and sore and I've had to pick it off myself at home."
• "Patchy wax, as I still have patches of hair that she couldn't be bothered to do."
• "The staff were nice and the place looks amazing however my only issue was is that my waxing just looked incomplete."
• "Had Hollywood wax. Most painful wax I've ever had."
• "My eyebrows are uneven, shapeless and I`ve had to get them sorted out by someone else."