The Photo Shop Reviews Summary

Customer Service

Pros:

• "Mark who works in the photo shop was really, really helpful and made sure I was happy with everything before he did anything."
• "The service at the shop is really good, very friendly and accommodating staff who clearly care a lot about their customers and the quality of their products."
• "The staff have always gone the extra mile to make sure I'm happy with the outcome."
• "Really friendly and helpful staff. I was served by Mark who's service was second to none."
• "Always a pleasure to deal with staff in the shop, very knowledgeable and always willing to go the extra mile to give you exactly what you want everything."
• "The man serving me was so helpful and even waited while i went to buy a frame so he could fit it for me perfectly."
• "A friendly, helpful service from Mark and his son."

Cons:

• "Awful customer service... He went on to say he has personal problems, which I believe."
• "When I complained he became aggressive and said he was 'on the edge', then threatened to get police involved when I said his solution was unacceptable."
• "Awful customer service. I called them to see if they did A4 prints, they said yes so I went and paid them for A4 prints but when I got them home they weren't A4."

Price and Value

Pros:

• "The price is great and i was in and out in just 10 minutes."
• "Reasonable prices and even offered a discount."
• "Good price and excellent customer service."
• "Fantastic quality, only £10 which has been the cheapest ive paid and really happy with the service."
• "The prices also seem quite reasonable."
• "Very reasonable in price for the quantity."
• "Really Good price."

Cons:

• "The only downside is the price (£9 per roll) which however is understandable and the owner gives a pound off sometimes."
• "The only downside is the price (£9 per roll)."

Quality of Service

Pros:

• "Top quality prints and a professional friendly service."
• "The quality of the prints is fantastic as is being able to get them sent digitally via WeTransfer."
• "The scans are always lovely and high quality."
• "All prints are done at great quality."
• "The prints were of a higher quality than I have had from other 'high street' printers."
• "The quality and colours were amazing. So professional."
• "Quick same day turnaround, friendly service, great quality images."

Cons:

• "I was doing fine getting my 35mm film developed and turned into prints but now I've had my negatives cut through a photo twice on separate occasions."

Efficiency and Turnaround Time

Pros:

• "Got them developed in under an hour (and virtual copies sent to my email) and at such a reasonable price."
• "Dropped my 35mm film off here and had electronic versions of my prints within 12 hours to my email and my physical copies within 24 hours."
• "Super speedy turnaround on film scans - one hour which is definitely quick compared to other places that take days!"
• "The turn around time for getting scans back can sometimes be as short as 2 hours, which is amazing if you're a student on a time crunch."
• "Very fast service too - it was all ready the following day."
• "Took my disposal camera in this afternoon, digital copies of the photos emailed to me in an hour and collection of the physical prints the same day!"
• "2 hours turn around for 5 rolls, so much much quicker than having to send them off and they came out absolutely perfect."

Cons:

• "But the little boy was working with him seemed weird and I think he was point his phone camera toward us I’m not sure if was taking a photo or what was he doing!!"