Address: Furniture Park, London Rd, Glasgow G32 8NS, United Kingdom
Phone: +443339999777
Rating: 3.8
based on 96 reviews.
Customer Service
Pros:
"Staff exceedingly helpful."
"Very friendly staff who were happy to indulge our constant changes of mind. No pressure sales, quite happy to let us discuss matters privately."
"We received excellent service from Lee your advisor he was very knowledgeable & answered all our questions regarding our new sofa."
"Great experience instore with Dolly. Provided us both with a first class customer experience and we walked away happy buying a new couch."
"Helpful and very knowledgeable staff."
"Brilliant customer service from start to finish. Scott the sales advisor was brilliant, very informative and helpful."
"Service was second to none."
Cons:
"Call staff are rude and so are the delivery drivers."
"Poor customer service, give you a date for your sofa to be delivered then phone after 3 months to be told I won't get in time for Christmas."
"Call Tony the manager and this man has no customer service skills. Very evasive and rude."
"The customer service and level incompetence in this store is unbelievable."
"Customer service is only good until someone ties down a sale. Thereafter, you have to chase up everything and still are given no answers."
"The saleswoman was appalling and simply wasn’t listening to our questions."
"Sales assistant Jamie just ignores you and customer service and managers dont care."
Delivery & Product Quality
Pros:
"Told us our suite was due to be delivered in store on the 15th and that they would contact us to arrange a delivery date."
"New sofas and furniture bought on order for my new house. Flawless from start to finish. Highly recommended."
"Had a problem with my suit Kevin the service manager came out and had a look unfortunately it was not covered by warranty. Kevin as a gesture of good will repaired suit and looks as good as new."
"It's the second time I've purchased a sofa from DFS, they are second to none and always deliver an excellent service from ordering in store to delivery of a hand made super quality product."
Cons:
"Had them out several times as ongoing problem and now told as over 2 years old will not be covered and that the '10 year guarantee' is for structure only."
"Make on main sofa, broken footstool leg, no furniture or artwork arrived."
"the photos show the sofas just 4 days days after delivery,the backs collapsed on all 4 seats."
"On arrival the 2 seat sofa was perfect but the 3 seat sofa looked as if a child had put it together, the fabric wasn't tight, the seams were all loose and there was a stain on it."
"Ordered our suite and quote was 10 weeks delivery and they gave us a delivery date on week 11 after getting off work no delivery arrived and no call to let me know."
"Please avoid. Paid £1000 deposit for two sofas. Sofa was stored in a marquee outside the warehouse and damaged."
"The couch arrived with numerous issues, poor workmanship and overall a complete mess."
Sales Experience
Pros:
"Very relaxing. No pressure sales meaning no sales person in your shadow as you walk through the front door allowing you to just wander around looking at what's there."
"Never rushed or pushed into a sale, so a very good shopping experience."
"very helpful salesman, wasn't pushy in anyway and explained fully what 10 year guarantee covered."
"Its great to go in to a shop and feel free to browse without being harassed the lady we met at the entrance was really good she made our visit to the store was a professional she helped me with the paperwork."
"Had an excellent visit, the salesman Stuart took his time explaining everything clearly and at no time gave me the hard sell anything I did not want was immediately taken off the table and not brought up again."
"Helpful staff, who didn't pounce on us the second we went in the door."
"We dealt with Scott. He was very helpful and accommodating. Not pushy in the slightest."
Cons:
"The usual sales putting on items you don't require to the end bill read everything very carefully that's being handed to you when purchasing."
"Visited the store on London Road (Glasgow) on the 10/07/21 with my wife saw a suite we liked sat on it for 20 minutes not one salesperson acknowledge we were there."
"Came to buy a sofa that I wanted. Left in tears. The staff are rude, abrupt and they had no interest in selling."
"I work in sales and I felt uncomfortable when the commission hungry staff were speaking to us."
"Worst store ever. I was called a liar, they also lied to me."
"Totally hounded by the sales person in such a pushy way in buying a particular style of sofa suite that the sales person was trying to sell to us which afterwards we got it delivered it wasn’t the one we agreed on."
"Sales room staff were fab but I suppose they have to be to get ur money."