DFS Glasgow Reviews Summary

Customer Service

Pros:

• "Staff exceedingly helpful."
• "Very friendly staff who were happy to indulge our constant changes of mind. No pressure sales, quite happy to let us discuss matters privately."
• "We received excellent service from Lee your advisor he was very knowledgeable & answered all our questions regarding our new sofa."
• "Great experience instore with Dolly. Provided us both with a first class customer experience and we walked away happy buying a new couch."
• "Helpful and very knowledgeable staff."
• "Brilliant customer service from start to finish. Scott the sales advisor was brilliant, very informative and helpful."
• "Service was second to none."

Cons:

• "Call staff are rude and so are the delivery drivers."
• "Poor customer service, give you a date for your sofa to be delivered then phone after 3 months to be told I won't get in time for Christmas."
• "Call Tony the manager and this man has no customer service skills. Very evasive and rude."
• "The customer service and level incompetence in this store is unbelievable."
• "Customer service is only good until someone ties down a sale. Thereafter, you have to chase up everything and still are given no answers."
• "The saleswoman was appalling and simply wasn’t listening to our questions."
• "Sales assistant Jamie just ignores you and customer service and managers dont care."

Delivery & Product Quality

Pros:

• "Told us our suite was due to be delivered in store on the 15th and that they would contact us to arrange a delivery date."
• "New sofas and furniture bought on order for my new house. Flawless from start to finish. Highly recommended."
• "Had a problem with my suit Kevin the service manager came out and had a look unfortunately it was not covered by warranty. Kevin as a gesture of good will repaired suit and looks as good as new."
• "It's the second time I've purchased a sofa from DFS, they are second to none and always deliver an excellent service from ordering in store to delivery of a hand made super quality product."

Cons:

• "Had them out several times as ongoing problem and now told as over 2 years old will not be covered and that the '10 year guarantee' is for structure only."
• "Make on main sofa, broken footstool leg, no furniture or artwork arrived."
• "the photos show the sofas just 4 days days after delivery,the backs collapsed on all 4 seats."
• "On arrival the 2 seat sofa was perfect but the 3 seat sofa looked as if a child had put it together, the fabric wasn't tight, the seams were all loose and there was a stain on it."
• "Ordered our suite and quote was 10 weeks delivery and they gave us a delivery date on week 11 after getting off work no delivery arrived and no call to let me know."
• "Please avoid. Paid £1000 deposit for two sofas. Sofa was stored in a marquee outside the warehouse and damaged."
• "The couch arrived with numerous issues, poor workmanship and overall a complete mess."

Sales Experience

Pros:

• "Very relaxing. No pressure sales meaning no sales person in your shadow as you walk through the front door allowing you to just wander around looking at what's there."
• "Never rushed or pushed into a sale, so a very good shopping experience."
• "very helpful salesman, wasn't pushy in anyway and explained fully what 10 year guarantee covered."
• "Its great to go in to a shop and feel free to browse without being harassed the lady we met at the entrance was really good she made our visit to the store was a professional she helped me with the paperwork."
• "Had an excellent visit, the salesman Stuart took his time explaining everything clearly and at no time gave me the hard sell anything I did not want was immediately taken off the table and not brought up again."
• "Helpful staff, who didn't pounce on us the second we went in the door."
• "We dealt with Scott. He was very helpful and accommodating. Not pushy in the slightest."

Cons:

• "The usual sales putting on items you don't require to the end bill read everything very carefully that's being handed to you when purchasing."
• "Visited the store on London Road (Glasgow) on the 10/07/21 with my wife saw a suite we liked sat on it for 20 minutes not one salesperson acknowledge we were there."
• "Came to buy a sofa that I wanted. Left in tears. The staff are rude, abrupt and they had no interest in selling."
• "I work in sales and I felt uncomfortable when the commission hungry staff were speaking to us."
• "Worst store ever. I was called a liar, they also lied to me."
• "Totally hounded by the sales person in such a pushy way in buying a particular style of sofa suite that the sales person was trying to sell to us which afterwards we got it delivered it wasn’t the one we agreed on."
• "Sales room staff were fab but I suppose they have to be to get ur money."