Address: St Andrews Quay, Retail Park, 5 St Andrews Quay, Hull HU3 4SA, United Kingdom
Phone: +441917313300
Rating: 3.7
based on 87 reviews.
Customer Service
Pros:
"Great service plenty of options, great staff."
"Dan dealt with us he was very helpful same as Jade he wasn't pushy"
"A pure pleasure to purchase our sofa and carpets from the Hull store. Daniel's product knowledge was excellent."
"Brilliant service, the shop boy James was very helpful."
"the lady who served us was called Sylvia and was very polite and helpful"
"Sue, she was amazing chatty, friendly and not pushy at all"
"What lovely staff, very helpful and polite."
Cons:
"Appalling customer service. 13 months after ordering still not got what I ordered"
"Appalling service, lied to by salesman and left with no sofa and no solution because it’s a weekend."
"I am waiting now - having spoken to customer service to see how the process goes from here as communication, customer service and professionalism has been very poor up until now!"
"Contacting customer services was a nightmare took me two days and the manager at the Hull store completely ignored my emails."
"after sales service is rubbish we won't use them again"
"They pass the book and lie repeatedly"
"This is the worst company I have ever ever dealt with order my sofa in January got told it would be delivered in June."
Product Quality
Pros:
"Since my suit was delivered I have been ecstatic the lazyboy I got is fabulous."
"The products are well made and long lasting."
"Got our last sofa from ScS and it lasted 14 years so I know the quality is excellent."
"Their range of suites were very good."
"We bought our last suite from here and decided to return since we received such good service last time."
"we purchased a cute little sofa at a great price the choice on offer was great"
"Would highly recommend. The staff were extremely helpful. I wanted something that was hard to find and they went above and beyond to help me find the right sofa and color."
Cons:
"The sofa didn't feel right"
"Rubbish after care received a sofa with two colours should have been all the same shade"
"Sofa collapsed at the front after 5 weeks of being delivered."
"The sofa has had the feet removed which has resulted in all fabric stretched."
"Bought a corner suite from here from the 'Endurance' range, turned out to be anything but!"
"Within 3 weeks 2 feet broke off the new sofa causing damage to our vinyl floor."
"received a sofa with two colours should have been all the same shade"
Sales Experience
Pros:
"Dan dealt with us he was very helpful same as Jade he wasn't pushy"
"A pure pleasure to purchase our sofa and carpets from the Hull store. Daniel's product knowledge was excellent."
"Salesman Paul knowledgeable and we chose what we want, delivery some time off as what we chose is made to order."
"Holden, you're a star! Without you pretending to be our television we may never have pictured how our sofa would look."
"Paul, sales manager at the store, was really helpful and knowledgeable."
"Danny Hall was outstanding I would highly recommend scs"
"Harland the sofa salesman was honest and friendly and the sofa delivery guys had excellent communication and turned up on time."
Cons:
"Appalling service, lied to by salesman and left with no sofa and no solution because it’s a weekend."
"They must be very desperate for their commission"
"I don't like being pounced upon as soon as you walk into the showroom"
"Would not leave us alone and pressure selling anything we looked at."
"Figures on contract did not add up but insisted we pay the higher price or no suite."
"Went to buy a 2 seater sofa or 2 chairs. When we asked about the price difference between a 2 seater sofa and 2 chairs the sales man got very awkward and patronising."
"Walked in to look at a cheap sofa... the salesman had told us incorrect information and would then cost another £150 on top for what he said came with the sofa we tried."
Delivery & Aftercare
Pros:
"What a fantastic job the two delivery guys did."
"The young men who came were lovely very efficient and did an excellent job."
"The delivery men were very polite and professional. The crew did turn up slightly late but were very apologetic and they took all the rubbish away."
"My corner suite was not going to get in the house but after so much patience and time and after taking several doors off the sofa was in."
"Made to feel at home didn't even ask but while I was testing a sofa out they brought a couple of coffee's my wife and I."
"the experience was still pleasant and professional"
"Really friendly staff. Allowed us plenty of time to try lots of different sofa's and provided lots of useful information regarding suite combinations and different colourways and features."