DFS Edinburgh Reviews Summary

Customer Service

Pros:

• "We went to several places before DFS and should have gone there and saved time! Grat selection and extremely helpful staff."
• "I recently purchased The Edinburgh sofa from DFS. I was first consulted by Carmen at the newcraighall store and she was so lovely. Very informative and helpful."
• "Because I love good customer service in any shop, this one was by far the best we had dealt with for a long time."
• "She was absolutely lovely and gave us hints and tips about our new sofa."
• "I would like to thank the lads who delivered my sofa this morning, Ian, Kris, and Andrea, I could not have asked for better professional service."
• "Ryan has been really kind and helpful."
• "The salesman at Edinburgh was really helpful, friendly and informative."

Cons:

• "WILL NEVER USE THIS COMPANY AGAIN DISAPPOINTED AND ANGRY, KEEP AWAY, SHOP SOMEWHERE RELIABLE."
• "We were made to feel that our business wasn't really needed."
• "The worst possible experience, do not go! Would put 0 stars if I could!"
• "Worst customer service experience of my life *AVOID AT ALL COSTS*."
• "However the after sales customer service has been SHOCKING!!!"
• "worst customer service I have ever experienced no updates no callback as promised."
• "Terrible customer service been waiting on a call back for over a week in regards to damaged sofa and also damage to my floor during delivery."

Delivery and Product Quality

Pros:

• "Absolutely fantastic it's the second time that we've been there to purchase our sofa!!"
• "I love my sofa bed! I am really pleased with it."
• "We bought two sofas and are delighted. Everything occurred in exactly the way it was agreed."
• "Everything went smoothly, George has been friendly and professional and helped us in the choice and the couch was ready 2 weeks earlier of the estimate date."
• "It arrive in under 2 weeks and is absolutely beautiful."
• "Great customer service when problem was reported and had a replacement out to me quickly."
• "I love my new sofa! It’s so comfortable and beautiful."

Cons:

• "Got our suite delivered 14th dec, all back cushions flat and one arm sitting squint."
• "The mattress inside the bed arrived already ripped at seams."
• "Opened the boxes, quality was awful, table and chairs looked like something had gone wrong with the manufacturing process."
• "Totally rubbish my delivery been delayed 5 times."
• "Ordered sofa arrived weeks late in the wrong colour and 2 months later still waiting for problem to be fixed."
• "Bought 2 x 3 seater sofa from DFS store in Edinburgh. When it was delivered the colour wasn't the same as the sample in store."
• "Ordered sofa (expensive!), arrived with broken footstool and wrong colour cushion covers."

Sales Experience

Pros:

• "Stellar service from Ross, we purchased sofas 10 years ago and needed measurements."
• "Overall excellent experience, made my purchase on 2nd visit to the store."
• "Would highly recommend finding her if she is free whilst your in."
• "Lovely staff, very friendly but not pushy."
• "Didn't get pounced on as I walked in door, which I appreciated."
• "Very lovely sofas and very professional and nice people."
• "Such a helpful assistant, not in the least bit pushy and showed me options based on my description."

Cons:

• "Not impressed. Hard selling with all the extras."
• "We were pushed to purchase sofa protection insurance despite we didn't need that but we were told sofa and insurance come together in sale."
• "Worst customer service ever. Ordered a dining set which arrived faulty and the manager & staff were refusing to accept the return or exchange it."
• "Honestly would avoid at all costs. £3,500 spent, over 2 months later we have 1/4 things that we ordered."
• "Nice clean shop with good selection of furniture however, felt uncomfortable with the member of staff who repeatedly harassed us."
• "We were offered a similar couch with a measly ten percent discount on the much higher price."
• "The rudest manager you’ll ever speak to is at the Edinburgh store."