Harvester Durley Inn Bournemouth Reviews Summary

Food Quality

Pros:

• "The meat is just amazing."
• "Incredibly good value all you can eat breakfast and excellent quality, all perfectly cooked and fresh tasting."
• "The food was delicious, service was quick."
• "The food was absolutely outstanding loved everything and the hash browns were perfect the same with everything on our plates."
• "Food was lovely nice portions, great taste and free salad bar with the meal."
• "Food was great, the festive menu lovely and tastes great."
• "The food was wonderful."

Cons:

• "The food was rubbish."
• "The chilli con carne was cold all through it."
• "Food was dry, barely anything available from the menu, salad bar was poor."
• "The chicken had an artificial rubbery texture and lacked in taste."
• "Chicken skewers were very tough and mash was hard."
• "Had the mixed grill. Chicken so dry it wasn't Great. The steak was very bland."
• "The food was awful, we had 9 meals and the none of steaks were cooked correctly."

Service

Pros:

• "Sophie was so welcoming when we arrived (even remembering my recent visit to India) and Chloe, our waitress, looked after us very well."
• "We were served by a lovely brunette lady, didn't know her name but her customer service was great, nice and smiley."
• "We were served by Julie who was very welcoming and attentive."
• "Our server, Sarah, was excellent and nothing was too much trouble for her despite her being very busy."
• "Staff were very efficient and friendly."
• "all the staff including 'Ty' our second serving operative, where friendly and a credit to the Harvester chain."
• "The staff were friendly and efficient."

Cons:

• "Well what a disaster this has been - the slowest table service we’ve ever experienced - staff just kept walking past us and ignoring us."
• "it is a busy place and too few staff to keep it clean. It all needs a good scrub, dust the lighting and refurbish the toilets as they are just gross."
• "Needless to say we will not be returning! The food is adequate and the service is awful."
• "The let down was my waiter, he seemed miserable and over serious, when attempting to have a conversation with him, his response was abrupt and unwelcoming."
• "Terrible service, cold food on warm plate."
• "Front service was poor, booked a table for 12:30 and had to wait 10 minutes to be seated."
• "Service was really bad once our food arrived. Nobody checked on us to see how the food was."

Location & Atmosphere

Pros:

• "Such a lovely pub in a great location."
• "Lovely place, great Sea view."
• "Really good location right on the beach."
• "Wonderful location on the beach."
• "Beautiful views of the sea whilst your eating."
• "Location is breath taking. It it right on the beach."
• "You sit eating your food looking at a wonderful sea view."

Cons:

• "The atmosphere was both very busy and very noisy."
• "The salad bar could of been cleaner with fresher lettuce and onions."
• "Salad bar was very messy."
• "The drinks were a bit slow coming out, we waited approximately 10 to 15 minutes after ordering."
• "Very busy, quite hot inside (as no tables available outside)."
• "General service was a bit confused and the kitchen seem to not have a coordinated approach to sending food out."
• "tables are not clean and very sandy!"

Cleanliness & Maintenance

Pros:

• "The men’s toilets were clean and done out to a good standard."
• "Clean, tidy and very helpful."
• "premises were clean and tidy, well presented."
• "Toilets were clean and restaurant itself very clean and nice looking."
• "Clean and tidy and delicious food."
• "Love the salad bar, plenty of choice and very fresh."
• "Sarah was great, she gave me window seat with lovely sea view, enjoyed the unlimited breakfast and got extra coffee at the table which Sarah didn't have to do for me."

Cons:

• "it is a busy place and too few staff to keep it clean. It all needs a good scrub, dust the lighting and refurbish the toilets as they are just gross."
• "The salad bar could of been cleaner with fresher lettuce and onions."
• "Salad bar was very messy."
• "My partner said the ladies toilets were just about ok but not great cleanliness wise."
• "The waitress has no mask or shield when she is serving the salad bar and she expect you to stand two meters away!"
• "I would say only say that it could be cleaned a little bit more."
• "tables are not clean and very sandy!"