Trago Mills Reviews Summary

Store Selection and Variety

Pros:

• "This has everything you could ever need or want and in large quantities."
• "Full of everything you could ever need. Good layout and everything was neat."
• "A giant store that you can spend a whole day. You can find groceries such as DIY, car, household, sport, gardening, snacks, soft drink, carpet, CD, art supplies, stationery and toys …etc. no daily products."
• "Good range of items to suit everyone, with fantastic prices."

Cons:

• "I wish the layout was better and instore toilets as it could easily take 3 hours to get around."
• "Some sort of tacky funfair blocking the car park and disabled parking spaces."
• "The most frustrating thing about Trago is the lack of pricing on items. We had to find someone who works there 3 times during 1 visit to find a price."
• "Prices not that competitive. Lots of variety of different products although not really catering for higher end...Garden plants need better looking after."

Food and Cafe Experience

Pros:

• "Decent food and good service in the café. Just wandered around for a bit, huge with lots of stock, but not as much choice as the various specialist stores each section represents."
• "The cake shop outside make lovely cakes got 10 different flavour welsh cakes for £3.80 and they all lovely well worth it."
• "The chef, Craig offered to cook from fresh a chicken curry because of my allergy to garlic. Never had that been offered before."
• "The Brickworks café is very reasonable too. Nice food at a reasonable price."

Cons:

• "Fish was cremated and the peas tasted weird, the tea was stewed."
• "Kids meal was served cold. When I pointed this out to a member of staff, they put their finger in it to check, then reheated it."
• "Coffee shop service has got to be the worst in Merthyr. Slow and wrong order given."
• "Absolutely disgusting fish and chip meal.....completely inedible. Over cooked batter you couldn't cut through at a cost of £6.55"

Customer Service

Pros:

• "Sarah and Mo were excellent in helping and checking stock. All ordered on Saturday and delivered by Wednesday. Perfect quick service."
• "The staff have always been very helpful and friendly. Especially a gentleman called David who has always advised well."
• "Lovely and efficient staff. Plenty of free parking."
• "Fantastic shop, a day out as so much to see. Food super and plenty on plate, and so fair price."

Cons:

• "Once we had got to the till area, you could see that not one member of staff looked like they wanted to be there."
• "Robbed of £675 for rental of Christmas Market hut, not fit for purpose as placed miles away from store with no footfall, complained to trago but ignored."
• "Very very rude. Needs training on politeness."
• "Coffee basics but value is fair food hot and wholesome served self buffet stile good for kids as free at moment?"