Premier Medical Centre Wembley Reviews Summary

Healthcare Professionals

Pros:

• "Her demeanor immediately put me at ease, as she took the time to explain the procedure, making sure I was comfortable and informed."
• "She had a gentle touch and an incredible ability to find a vein without causing any discomfort."
• "What truly stood out was her empathy and attentiveness throughout the process."
• "The nurse's efficiency was remarkable too."
• "In the end, this nurse not only demonstrated exceptional clinical skills but also exhibited qualities of compassion and patient-centered care that are truly commendable."

Cons:

• No negative comments.

GP Practice Staff

Pros:

• "Receptionists are very helpful to get appointments, they also suggest best doctors for each of the issues."
• "The reception team are really professional, helpful, they listen to your problems and advise accordingly."
• "Kavita Patel helped me in registration asap and booked me for all my routine BT and check up."
• "Especially thanks for Kavita Patel she is very helpful and kind."

Cons:

• No negative comments.

General GP Practice

Pros:

• "Always helpful with doctors and nurse appointments."
• "Their response time is exceptionally quick and hassle-free procedures."
• "I would give a 5-star rating to Premier medical center's team because they are genuinely working hard and putting their efforts, so patients can have a better quality of life."

Cons:

• "They literally refuse to send me to have a test."
• "The receptionist was rude and aggressive."
• "The doctor I had was the worst."
• "Sometimes the out of hours GP / GP can be in haste."

Exceptional Customer Service

Pros:

• "The reception team are really professional, helpful, they listen to your problems and advice accordingly."
• "I also love the feature on their telephone system which gives you the option to request a call back whilst maintaining your position in the queue."
• "Thank you Rashmi for always going above and beyond."
• "My family and I are grateful to you all."

Cons:

• No negative comments.

High-Quality Healthcare

Pros:

• "My experience with Premier Medical Centre has always been very good."
• "The staff are polite, helpful and punctual."
• "Doctors and nurses are committed and experienced."
• "The benchmark set up by Premier medical Centre to provide services to patients at very high standards."
• "This GP takes health very seriously and this had been my personal experience."

Cons:

• No negative comments.

Positive GP Practice Experience

Pros:

• "The GP’s who are in charge of my care are amazing with taking time with me and listening."
• "The reception team as well are one in a million, very diligent with taking down what I have said and they are very caring."
• "The Nurses as well are great, they always explain what they are doing step by step and answer my questions."
• "All in All it’s a great place to receive care, a truly divine group of people providing an amazing service."
• "A very caring surgery who make me feel listened to and taken care of."

Cons:

• No negative comments.

Administrative Efficiency

Pros:

• "Many thanks to the Practice Manager Rashmi Ghelani for helping me sort out my emergency appointments (same day GP + Blood Tests), much appreciated after repeated poor experiences with the local hospital A&E!"

Cons:

• No negative comments.

Negative GP Experience

Pros:

• No positive comments.

Cons:

• "I was disappointed with the GP who saw me, they had no interest in my health issue."
• "The receptionist is the worst, no customer service at all, so rude."
• "The GP doesn't take the time to explain things properly."
• "I have been misdiagnosed by a GP here before, I have no trust in them anymore."