Belvedere Medical Centre Reviews Summary

Appointment Accessibility

Pros:

• "The service I have received so far from the doctor through a phone consultation has been good."
• "I have been with this practice for 18 months. I have found all the doctors, nurses, and receptionists to be very caring, efficient, and helpful."
• "A kind, caring team of people who have been my local practice for over 5 years."

Cons:

• "It took me 1hr 15mins of waiting on the phoneline to finally speak to a receptionist."
• "Almost impossible to get even a telephone appointment. When you do call you can never get through."
• "If I could give no stars I would! Having just had knee replacement surgery. After holding for almost 2 hours I was met with sarcasm."
• "Terrible. Called them up and the women clearly couldn’t hear me properly on the phone or she was just impatient."
• "Its impossible to get an appointment. It takes 2 weeks to get a face to face or on phone."
• "I am currently on hold for an urgent appointment, and have been for the last 28 mins."

Receptionist and Staff Behavior

Pros:

• "Thank you to the reception girls who have always been helpful and brought a good infectious giggle into every chat."
• "Shout out to the nurse Lesley. She has gone above and beyond. Every single month I've seen her. I leave feeling amazing."
• "Clare was very helpful at reception today, really went out of her way to sort something out for my husband."

Cons:

• "The reception staff can sometimes have a very 'computer says no' type of response which can be frustrating."
• "The receptionist in this place are an absolute disgrace. I was on hold this morning for 40 mins."
• "I would give zero stars if I could. Reception staff are just uncaring and unhelpful and make medical decisions."
• "What makes this surgery so awful is the receptionists. Please please please change the women you have working at front desk all of which are rude."

Quality of Medical Care

Pros:

• "I have found all the doctors, nurses and receptionists to be very caring, efficient and helpful."
• "Had such a good experience here today! Staff were friendly and helpful, got an appointment with the ask app for the very next day."
• "Having just had my first face to face appointment with both a practice nurse and a doctor at this surgery, I cannot praise them enough."

Cons:

• "The doctors seem deeply disinterested in you and if it's mental health you are treated like you are wasting their time."
• "It was absolutely horrible, I had tonsillitis so bad that my tonsils were bleeding constantly for 13 days and could not get an appointment for a week."
• "Impossible to get an appointment as per reviews below. Three weeks ago, severely struggled with depression and couldn’t get through."

System and Administrative Efficiency

Pros:

• "I am always happy with the service. Lesley is a lovely woman with a warm smile who makes all your anxiety vanish as soon as you see her."
• "Great until you're in serious need of help."

Cons:

• "If I could rate it lower, I would! Despite difficulties in actually getting a face to face appointment, the waiting room was completely empty."
• "I've been with different GP practices and apart from one all others were appalling."
• "I am on hold for over 45 minutes as number 1 in the queue... it's not acceptable to be on the phone for hours."