SDL Surveying Reviews Summary

Valuation Accuracy

Pros:

• "Jack Golding was amazing at explaining every step of the survey, very polite and professional."
• "Great customer service, had a phone call to arrange our survey and they were super quick to get us booked in for the following day."
• "Fantastic service from the telephonist who made the appointment through to Carl the surveyor who attended today."

Cons:

• "Very disappointed they came out to value a buy to let that I was going to buy and they rejected it by saying it needs renovation."
• "SDL surveyed one of my properties, the agent attending was rude, condescending and caused damage to my property."
• "Utterly awful company that are completely clueless with their valuations."
• "Pointless level 2 survey, visual inspection only and put everything as to be checked by an expert."

Professionalism

Pros:

• "The surveyor was very professional, answered any questions, and assured me I'd hear something in the next couple of days."
• "The service was professional, courteous and efficient. I received a call from a very polite and friendly person."
• "The surveyor was really personable, friendly and considerate. Actually enjoyed the visit."

Cons:

• "The man who turned up was rude, abrupt and had absolutely no people skills."
• "Unprofessional, they can't distinguish a plaster crack from a structural one."
• "The surveyor was plesent and respectful but unable to do his job due to the tablet kept freezing."

Communication and Customer Service

Pros:

• "Great communication prior to the visit. Arrived on time. Surveyor very professional and respectful of our property."
• "Excellent communication from start to finish. I received a 2hr time slot & it was adhered to."
• "Very good communication. I even asked Marc that I have doubts about negative reviews, he was kind enough to explain."

Cons:

• "Funny enough as previously commented on. Valuation came back less than asked for, which puts us just into the next borrowing bracket."
• "Firstly, arranging the appointment was a hassle. The lady was pushy and rude and made a point of forcing their preferred appointment date on me."
• "Asked to book an appointment for the survey but only one date was offered and this was an 'all day' time slot."