DG Cars Reviews Summary

Driver Professionalism

Pros:

• "Driver was lovely - very friendly and kind."
• "My driver was on time. His car was new spotless clean really. He was very polite and friendly."
• "Our driver, Karl, was amazing! He could easily have been annoyed by a taxi full of half drunk idiots, but if he was, he hid it well!"
• "Fantastic service, called for a taxi at QMC to take me and my elderly neighbour home after she’d had a fall. The driver was lovely helped me get my neighbour into the car and out the other end."
• "Rivar was my driver. Nice greeted me and asked me how my day was."
• "Thank you very much to your driver who hot me and my two dogs home when we were so let down by the rac."
• "The driver tried to call me three times while I was in passport control where no phones are allowed and there are large signs telling you not to use them."
• "Driver pleasant & chatty. However instead of pulling off the main road to drop me off outside the building I was visiting ( there was lots of space) he stopped so I had to open my door & get out into dual carriageway traffic."

Cons:

• "All the time he was holding a conversation on his phone."
• "While driving fast and aggressively the driver handled his smartphone and took his eyes off the road for worrying moments."
• "Had to get to work so booked through the app as couldn’t get through on the phone. Paid and said the booking was confirmed. Got to the time I needed it so called and said they had no available drivers."
• "Two years in a row they have taken flight numbers following their acquisition of Arrow Cars yet seem unable to follow when fights are landing."
• "Estimated wait times are always wrong, drivers often mark arrived before they are even on the correct street."
• "Booked cab to train station, with a luggage. Driver didn't help me with luggage, didn't get out of his seat, didn't even say hello - he was on the phone, and continued to do so for the rest of the journey."
• "I wasn’t allowed to open the window as the driver said I wasn’t safe to do so and being mentally unwell I felt like he was discriminating against my Asperger’s syndrome."
• "Driver didn’t say hello or goodbye like other drivers normally do. He didn’t get out of the car and even help me put my suitcase in the car."

Service Reliability

Pros:

• "The best taxi service I've used. Arrived very quickly."
• "Camcabs offer a wonderful service providing reassurance, professionalism and helpfulness."
• "Great service, App so easy to download and use and made my booking so easy."
• "Great service. Couldn't have been made any more welcome or comfortable."
• "Very quick and efficient pick up. Very clean car."
• "I was picked up from the Woodlands Medical Centre. I asked to stop at the small Coop shop on the way to buy some things and then I was driven home. The driver was very kind and thoughtful."
• "As always a good service, driver really polite, curious and reliable."
• "Had 2 journeys this week, one to Hospital and one back home. Both cars were prompt in collection and both drivers were excellent."

Cons:

• "Would not use again when in Nottingham."
• "Awful. Had to get to work so booked through the app as couldn’t get through on the phone. Paid and said the booking was confirmed. Got to the time I needed it so called and said they had no available drivers."
• "Two years in a row they have taken flight numbers following their acquisition of Arrow Cars yet seem unable to follow when fights are landing."
• "Ordered 3 time’s from here in the last 2 weeks. Each time I pay a fixed price on my card. So my first ride was £14 and because I asked to stop 2 minutes on the way home - the driver tried to charge me an extra £5."
• "If I could give 0 stars, I would, worst taxi company around."
• "Late again. Only dispatched the driver at the time they were supposed to be picking us up despite a couple of hours notice."
• "Paid for a taxi due to the awful weather for my sister & her 18month old Driver left her to struggle at drop off with toddler, bags & pushchair which was in 2 pieces!"
• "The taxi is a regular taxi."