McDonald's Reviews Summary

Restaurant Environment

Pros:

• "This is not just a normal McDonald's, it's a large and nicely laid out one."
• "The place is always tidy and staff friendly."
• "Really well managed, clean and efficient. Staff are friendly and service is prompt."
• "It was clean in the restaurant and the lights are unique."
• "The place itself is kept incredibly clean and tidy with dedicated staff that seem to care about their working environment."
• "Guiseley has an excellent McDonald's always clean and good atmosphere, busy without being packed."
• "Place nice and clean. Staff friendly."

Cons:

• "Rubbish bins overflowing."
• "Great little restaurant. I will score 5 even though I Wasn't keen on the dirty tables we were placed at also a member of staff did not social distance when talking to a member of staff who was serving me."
• "Dirty, slow and waste of money.. Would give no stars if it had that option."
• "Tables, floor and ipads were really dirty."
• "Carpark full of rubbish and food stone cold."
• "Don't get me wrong it wasn't filthy but it wasn't clean either."
• "I live just around the corner so me and my family use this restaurant quite a bit. Staff tend to be fine with adults but I've found they are EXTREMELY rude to teenagers even when it's definitely not necessary, the foods usually cold but don't expect much from fast food places anyway and we never eat in as the tables and around them are always dirty and not properly cleaned."

Service Quality

Pros:

• "Staff were very friendly and helpful."
• "The McPlant was delicious and the tea had been served at a strong heat, all being given to me at a well presented counter by friendly staff."
• "Absolutely amazing service - remembers packing the order up - she sorted it all out gave us the order and even gave the kids free ice creams - a credit to your store - she sorted it without any issue at all. Thank you very much Cathy."
• "A young guy called Will was serving tonight at the drive through second window... Good on you Will!! Thank You."
• "Visited on 11-Nov-19. Was there at 6am, the staff opened the doors ready for business and greeted me with a smile. Placed my order and received it all within 2 minutes."
• "Just called at mcdonalds at guiseley and was served by 2 lovely girls kerry and ailish lovely personality, friendly, funny, wish all the staff was like these two, a pleasure to be served by them ten out of ten."
• "Young guy brought my food to the table was just fantastic. He deserves the 5 star and the people who Cooked my lovely piping food Many thanks. 😁"

Cons:

• "Half of the staff stand around doing nothing and the rest are just slow."
• "Food is either cold, late or totally the wrong order."
• "Service shambolic. Staff member was literally playing with my food on tray for 2 min."
• "Slow service and we ordered via the displays and it missed our order."
• "Poor Service offers delivery on Just eat lying they will deliver it at a certain time only to make you wait an hour."
• "Staff are rude, slow and have no customer service skills."
• "Staff standing around chatting and swearing with security guard at 9pm."

Food Quality

Pros:

• "But food was good."
• "The only thing nice was the apple pie."
• "Breakfast bacon sandwich with hash brown and black coffee perfect."
• "Food was good and service was quick once at the window, no complaints."
• "It’s McDonalds, so pretty standard chain experience. The staff were very busy preparing delivery orders as well as drive thru and counter orders. Even so, my order which included a customised item was prepared pretty quickly and the food was hot and fresh."
• "Friendly and clean but another McDonald’s that can’t handle my custom breakfast options via the digital screens - a shame as it creates more work for staff in the long run - but they were helpful and quick to fix the error once I came back to explain."
• "Had an amazing visit with my nieces I had a latte they had chicken nuggets and cheese burger, it was extremely busy as Xmas time staff were embracing the Xmas spirit."

Cons:

• "The fish fingers were very brown and greasy just looking at them but when my mum bit in to it she said it was slimy and tasted off."
• "The big mac looked like it had been thrown in the box as separate ingredients as a DIY burger."
• "Mmmm not the best chicken select meal I've had!!!! Slimey chicken with the breadcrums falling off did explain got a fresh batch just as bad!! Yuk chips not the best either put me off mcdonald's at the moment first time for everything I guess 👎"
• "Food didn't take long to be served but it was cold."
• "Chips was like cardboard."
• "The food when it arrived was a warmed-up mess with an egg that looked and tasted like it had been made from rubber."
• "Got sausage and egg muffins full of grease chewy and burnt."

Order Accuracy

Pros:

• "Having been asked to move to the first window she took my payment and delivered my order in quick time. No complaints."
• "Ordered using the app, so I got the offer (15% off), and it was delivered straight to our table."
• "All around a great McDonald's... thanks for making it a nice visit 😊"
• "This maccers was rammed, but my food came in 10 mins and was fresh."
• "The staff are friendly the service is fast, Its always clean."
• "Excellent position for a film then food, using voucher on back of vue kirkstall cinema tickets."
• "Me and my friend could find this restaurant easily in the dark evening due to the lighted logo, which makes for a great sight."

Cons:

• "On 3 occasions they have got orders wrong, most recently the request for a plain cheeseburger, confused them so much that they forgot to put the meat in the burger."
• "Today, they forgot a burger from one of our meals, and they removed the tomato sauce instead of the tomato slice from my wife's burger."
• "Ordered a double big mac and bacon with no pickles. Came with no bacon and extra pickles."
• "They missed my order and their collection number system just doesn't work."
• "Ordered 2x 20 chicken nuggets and 2x large fries. Order turned up quick, but no fries."
• "3 stars given because part of order was missing and only realised when out of car park on way home."
• "Never order for delivery ... for the third time in a row they got the order wrong !??!"

Service Efficiency

Pros:

• "Automatic ordering seems fast and easy."
• "Nice & easy to get in & out of. They have the touch screen ordering system which incorporates the contactless payment system... speeds up your in & out routine IMMENSELY!!!"
• "Situated in a busy retail park, just an average McDonald outlet with the usual cheap unhealthy meals, the drive through is always busy, but the staff are always polite and helpful, a great place for a quick pitstop."

Cons:

• "EVERY time we come to this McDonald’s we wait a good 10 minutes in the drive through to get seen."
• "Minimum wait time for a meal is 20 minutes even on quiet days."
• "Poor drive though service 2nd time visited and told to park up and wait for food."
• "Every time I order from here there seems to be issues.. Missing items, long waiting times."
• "The organisation and waiting time for the drive through is short of scandalous."
• "The slowest drive thru process ever."
• "It took me twenty minutes to get ice cream from drive through - there was no queue."