WED2B Leeds Reviews Summary

Appointment System

Pros:

• "I liked that you didn't need an appointment."
• "Visited back in January with my mum and two bridesmaids, not really expecting to find my dress as it was the first bridal shop I'd been to."

Cons:

• "Awful experience. They say you don't need an appointment, yet when I arrived with my disabled mum, we were told to come back in an hour."
• "Absolutely horrendous experience, waited 3 hours to be seen."

Staff Assistance and Expertise

Pros:

• "One of the team helped me in and out of the dresses and was so lovely and made me feel so comfortable."
• "Jess was so helpful in getting to know me and what I was looking for, as well as size guidance!"

Cons:

• "It seems like everyone who works there is programmed to stick to a script."
• "Told them I didn’t want a big poofy dress or a super fitted dress and that was all that was given to me."

Wedding Dress Selection and Availability

Pros:

• "The shop is really clean and I feel like everything was easy to find."
• "My bridal consultant informed me the store didn't have any of [the dresses I wanted] in."

Cons:

• "For a size 16 with a budget of £800 I was limited to about one and a half clothes rails."
• "I had a list of 8 wedding dresses I had seen from the website I was interested in trying on. My bridal consultant informed me the store didn't have any of them in."

Consultation Process

Pros:

• "Juliette our stylist was absolutely amazing and she really made is special."
• "Rachel who helped me find my dress was so lovely. She made me feel so comfortable and was amazing at finding me what I wanted."

Cons:

• "I wasn’t allowed to go and look at the dresses myself so I had to trust what the stylist was showing me."
• "Conversation didn't come naturally to my bridal consultant so it made trying on the two dresses I eventually picked very awkward."

Overall Service and Experience

Pros:

• "Such a lovely experience and so pleased I went here first! Would recommend to anyone who is unsure of what they're looking for."
• "Had a wonderful experience finding my wedding dress here. I felt so welcome."

Cons:

• "Left feeling angry and frustrated. Utterly horrible place."
• "The whole experience just felt like the staff couldn't be bothered and weren't interested."