Prima Donna Reviews Summary

Selection and Variety of Dresses

Pros:

• "The selection of dresses is amazing with a range of beautiful dresses that would suit any brides taste."
• "With so many different styles to choose from. Everything from the classic to the more unusual."
• "I was amazed by the selection of beautiful dresses and didn't have a clue where to start!"
• "Prima Donna without a doubt had the most selection and nicest layout."
• "The dresses they have are gorgeous! From elegant and simple, to just wow really out there."
• "What a beautiful range of unique and classic dresses this bridal shop has perfect for any brides needs!"
• "Great range & very helpful team, found the ideal dress within 5mins of walking in..."

Cons:

• "The quality of dresses were nowhere near as nice as other places and there didn't seem to be much choice."
• "Not only that she now has to shell out for unnecessary alterations after they ordered a dress 2 sizes too big!!!"

Customer Service

Pros:

• "The staff were amazing and so helpful they could not have helped more and nothing was too much trouble."
• "The whole team at Prima Donna Bridal Wear were so friendly and helpful, from my first visit, trying to find 'The One' to alterations."
• "These girls were brilliant from the second I walked into the shop. Beaming smiles, always there to help."
• "Thank you to Eileen for helping me find my dream wedding dress, Eileen was so friendly and helpful, the service I received was absolutely above and beyond."
• "Every member of staff in the shop was brilliant. They made us all feel welcome and comfortable and couldn't have been more helpful."
• "The staff were very helpful and friendly, offering drinks and advice."
• "The sales consultant was extremely professional and helped me find the perfect gown for me."

Cons:

• "Unfortunately neither of us had a good experience!"
• "The customer service in here was disgusting."
• "Totally upsetting and so disappointed by the customer service given."
• "We were ignored and felt left out."
• "The staff are unwelcoming, rude and very unhelpful!"
• "From entering the shop, we all felt uncomfortable and unwanted."
• "Terrible customer service. My poor friend has had what should be a lovely experience tainted by the poor service."

Consultation and Fitting Experience

Pros:

• "After a really lovely welcome from my bridal consultant, Amy, who made me feel 100% comfortable and not rushed at all."
• "Corrina was brilliant with amending my dress, talked me through what it would be like once everything fit and did an absolutely amazing job."
• "Corrina is incredible and such a positive person to be around. She made me feel so relaxed when trying my dress on."
• "Amy was so helpful and even pointed me in the right direction for shoes."
• "Amy made it easy, relaxed and offered her expertise when I needed it-which was many, many times."
• "The bridal dress consultant was absolutely lovely and helped me find my perfect dress!"
• "My consultant Amy was absolutely fantastic. She was so helpful and really made the experience special."