WED2B Norwich Reviews Summary

Customer Service and Staff Assistance

Pros:

• "Charlotte made sure I was comfortable and felt beautiful throughout the whole duration."
• "Madison made me feel at ease and really took the time to talk to me about what I would like."
• "Kareema was genuinely the nicest person I think I have ever met."
• "Lily was absolutely amazing! She put me at ease instantly."
• "Chloe made the whole process one of the best days of my life."
• "The team were super accommodating with my elderly nan."
• "Gabby helped her find her perfect dress. She was patient and attentive."
• "Nirvana gave us her full and undivided attention. She listened to exactly what I wanted."

Cons:

• "I was disappointed with my experience at Wed2b. I was constantly trying to be upsold too."
• "The lady who assisted us didn't seem overly knowledgeable and seemed quite nervous."
• "Visited with my sister in law who is due to get married, the lady who assisted us didn't seem overly knowledgeable."

Quality and Selection of Dresses

Pros:

• "I ended up walking away with my dream dress which Charlotte picked out for me."
• "It was absolutely gorgeous and got lots of compliments. ‘Savannah’."
• "I found the perfect dress all thanks to Lily who served me."
• "The choice of dresses is fab, plenty to choose from in a range of sizes."
• "My partner still felt like she was given a special treatment even though it was a lot more relaxed."
• "The store has a huge selection of 'one-off' dresses plus bridesmaid dresses too."

Cons:

• "Didn't manage to find what the bride wanted. I tried on a few bridesmaids dresses, I'd say 3 out of 5 were damaged, ripped, dirty, makeup stains."

Affordability and Value

Pros:

• "The prices are not cheap but compared to every other shop, they are great value."
• "Their website does a good job of representing this, which is why we visited."
• "I can't believe I found what I wanted. It was also very reassuring that I could return my dress after 14 days of buying it."

Cons:

• "Pricing could have been a bit more transparent as I didn't realise until after paying the underskirt, box, and hanger were all individually priced."

Store Atmosphere and Accessibility

Pros:

• "The waiting area is comfy, with ample sofa space and a water dispenser."
• "One thing I hadn't considered but saw whilst here, the changing area and shop in general is very wheelchair friendly."
• "The store is simply a must for every bride to be."
• "The shop itself is lovely, and the fitting room area is spacious and practical."

Cons:

• "Materials are poor quality too but I guess you get what you pay for! Not for me at all."