Address: 114 Fartown, Pudsey, LS28 8LU, United Kingdom
Phone: +441132576386
Rating: 4.8
based on 158 reviews.
Customer Service
Pros:
"Her customer service was next level such a lovely girl and really knew what she was talking about."
"Everyone at Scarlet Poppy are so welcoming and knowledgable and make you feel at home."
"The team at Scarlet Poppy are fabulous!"
"The girls at Scarlet Poppy are unbelievably helpful and make you feel comfortable from the moment you walk into the shop."
"The staff are professional but they make your visit so personal and exciting."
"All staff were so helpful and friendly throughout the whole experience from start to end."
"The team were so helpful and friendly that it really made the experience feel so special."
Cons:
"The owner states ‘she takes complaints seriously’ in the response to my prev review however when I reached out to complain she did not take my complaint seriously at all."
"Once the dress was purchased, the basic customer service and general care was not maintained."
"At one fitting I attended she was rude, had no empathy and impacted the whole bridal dress experience."
"I am in total disbelief of how they treated a friend of mine throughout her journey."
"Rude unhelpful and unprofessional business. avoid hated the experience felt anxious throughout."
"This company have zero regard for client confidentiality as you will be able to see if you scroll down these reviews."
"I got a response that told me I was rude and they did respond to my email - which till this day I never received."
Dress Selection & Fitting
Pros:
"Such an amazing choice of beautiful gowns. 5* service from the lovely Hannah who made the whole experience one to remember."
"This Boutique is beautiful with lots of amazing dresses to choose from."
"What a beautiful selection of dresses."
"The range of dresses was incredible and I would absolutely recommend to any brides-to-be!"
"They have a great selection of dresses and designers that are well organised in silhouette shape."
"Every single dress was beautiful."
"They have such a wonderful choice of dresses and Dee was so helpful throughout the entire journey."
Cons:
"Considering 3 days before I was getting married, the dress still didn't fit."
"I look back at my wedding photos and my straps were constantly falling down, so I do wish I'd have insisted on the dress been altered again and gone against their advice."
"The seamstress who completes alterations is definitely in the wrong profession."
"The seamstress was rude passive aggressive, unhelpful across all appointments which ruined the dress experience."
"Several fittings were arranged and the basic customer service and general care was not maintained."
"I asked if they could recommend a seamstress? Now any good shop would be able to recommend someone right? I was told they can’t recommend anyone."
"I have cancelled 4 weeks in advance but they want to keep their £50. So greedy! I’d avoid having to deal with them."
Boutique Atmosphere
Pros:
"Came too Scarlett poppy bride in September with my mum loved the shop had a cosy feel too it."
"The boutique is within a gorgeous cottage with beautiful fitting rooms and the whole place has a lovely feel to it."
"Scarlett Poppy has such a calm and friendly atmosphere and I enjoyed being able to browse the gorgeous dresses at my own leisure."
"The boutique itself is lovely, and I loved that you're in a room with just you and your entourage - no one else present so you're not sharing the space like I have done at other places."
"The boutique is lovely and welcoming, there is only one bride seen at a time which I really liked."
"Absolutely stunning bridal boutique, we felt very welcome from the minute we arrived."
"The boutique is gorgeous and has an excellent selection of beautiful dresses, arranged by style which made choosing dresses to try so easy."
Cons:
"No negative comments regarding boutique atmosphere were found in the reviews."
Additional Services
Pros:
"As soon as we arrived we were given a gin menu and a nice board of snacks and treats."
"We booked the VIP consultation and I would 100 percent recommend."
"I booked the VIB experience and we had Prosecco and nibbles out which made the whole experience more exciting and enjoyable."
"We had our own private room with breakfast pastries and fruit and a choice of drinks to really set the mood and allow us to relax and enjoy the experience even more."
"Before my consultation they also reached out to see if we had any dietary requirements which we did, 1 of my bridesmaids were vegan and they made sure the snacks available were vegan friendly."
"They really went above and beyond to my make dream dress come true!"
"Amazing experience from start to finish!"
Cons:
"No negative comments regarding additional services were found in the reviews."