Nando's York - City Centre Reviews Summary

Service

Pros:

• "Super friend staff. Very helpful and attentive."
• "Very chilled atmosphere, staff very helpfull well mannered and a very clean place to eat."
• "Seemed quite busy but the service was friendly."
• "The young lady that served us was excellent and explained the new ordering process perfectly."
• "Fab friendly staff, quick service got a table in 5 mins considering how busy it was."
• "The server was helpful, efficient & polite."
• "Excellent service from professional, friendly and helpful staff especially Jordan who serviced us."

Cons:

• "What a horrid little cashier. Rude and unfriendly certainly not South African style at all."
• "Told the waiter what was wrong and it went in one ear and out of the other."
• "Staff were unhelpful and patronising."
• "Experience unfortunately marred by the rude man on front of house."
• "Staff was great but i could not be bothered to explain as we got into York early and was hungary but left very dissapointed."
• "Food was lovely, however the staff didn't seem happy in their work, no smiles."
• "The staff are not friendly at all."

Cleanliness

Pros:

• "Tables all socially distanced."
• "Very clean and tidy environment plus toilets well monitored."
• "Toilets on point with cleanliness."
• "The place was clean, just like you'd expect from Nando's."
• "Bathrooms were clean, and the entire restaurant was too."
• "Customer toilets seemed clean and tidy."
• "Toilets were dirty."

Cons:

• "This place needs a good scrub. One of the dirtiest Nandos Ive ever seen."
• "Dirty toilets, which appeared not to have been tended to for a while."
• "The place table still have dirt on it. Very unpleasant place."
• "The door was black where all the dirty hands had touched it."
• "Toilets disgusting."
• "Place needs a good clean, top to bottom. Decor is appallingly tired in the public areas."
• "The restaurant itself could do with some TLC as it looked pretty grubby when looking more closely."

Food Quality

Pros:

• "The so-called 'piri-piri' chicken brings the flavours of the Iberian peninsula to the damp shores of Albion."
• "The food was great as always and cannot beat the PERI-PERI salt!"
• "Chicken was tender."
• "The food was fast, hot and as you'd expect from a cheeky Nandos."
• "I love the chicken they serve. It is always satisfying in terms of amount and taste... Simply mind-blowing."
• "The chicken was tasty."
• "The food tasted beautiful though as usual."

Cons:

• "Food was lukewarm and portion sizes were vastly different."
• "The first bit of chicken was OK but then the other was under cooked and watery."
• "Music was obnoxious and there was a lot of crying babies."
• "Microwave reheated bun on my burger....pitiful half dead lettuce."
• "When the meal did arrive it was tasteless and tepid."
• "The liver was over cooked. The chicken have sti blood on it."
• "The chicken was over burned. Both the chicken wings and burger turned black when they were served."

Ordering Process

Pros:

• "Ordering on a Web page is great also."
• "Ordered via app with very little customer service."
• "Friendly staff, quick service."
• "Staff helpful. Put us in virtual queue and texted us after about 15 mins."
• "The service was prompt and helpful, never short of a smile."
• "Nice chilled atmosphere, South African music and decorations."
• "Food was fresh and tasty as always."

Cons:

• "Draconian way of ordering. I should not have to give my name, email, telephone number just to order."
• "It was almost an hours wait and you had to wait in the restaurant, they wouldn't take your number and call you when a table became free like other nandos."
• "Ordering food from the website was a right faff, so many options for extras and drinks that we got confused."
• "We couldn't get phone to scan so has to order at till."
• "Was politely robbed this evening when ordering delivery from here via the Nando's app. Multiple items did not arrive."
• "Wanted to pay with some One4All cards but after all that it turns out we had to order at the counter! What a pain!!"
• "Ordered chicken breast fillet burger and not only was it over cooked-dry but the size of the chicken fillet was half the size as it usually is."

Ambiance

Pros:

• "Excellent restaurant, very family friendly really good atmosphere."
• "One of the best Nando’s I have eaten in."
• "Very chilled atmosphere, staff very helpfull well mannered and a very clean place to eat."
• "The decor in the restaurant was warm & trendy."
• "It's a cozy building with a lovely cozy atmosphere."
• "Best atmosphere for a nice meal in between shopping."
• "Nice chilled atmosphere, South African music and decorations."

Cons:

• "Let 3 drunk men in at 6pm who harassed a young girl and me and my sister."
• "Music was obnoxious and there was a lot of crying babies."
• "It was very quiet. There were a few other customers, but not much of an atmosphere."
• "Annoying it was as if they wanted to get rid of us."
• "The music is loud and invasive."
• "The restaurant was freezing."
• "Tight and cramped spaces."