Bella Italia - York Clifton Moor Reviews Summary

Service

Pros:

• "We were served quickly and drinks and starters came out very fast."
• "We booked before we go to the restaurant. On the arrival we did not wait long."
• "Friendly attentive staff, shown to a table straight away and offered drinks as we sat down."
• "Really friendly service. Alix was our server and she was lovely and very attentive."
• "The waitress Connie is just brilliant and good fun. Alix the young lady in charge is so attentive and has a lovely personality."
• "Had a wonderful meal at Bella Italia made even better by the wonderful service from Gemma."
• "Exceptional service from Kirsty, attentive, on time and pleasant."

Cons:

• "Service was slow, but I think this was maybe to not enough staff on a busy night."
• "Very slow service for ordering and receiving food."
• "Sat and waited for 35 minutes for a table of 2 on a quiet Tuesday night."
• "The order was incomplete and the staff were indifferent to our needs."
• "Our service was shocking! If I could give this 0 stars I would."
• "The service just lacked, there was no friendliness, no apologies and the bill was expensive."
• "We asked for the bill and this is when it went very very wrong... It actually took an hour to pay our bill."

Food Quality

Pros:

• "The pasta I had was delicious and our waiter (George) was so friendly and welcoming."
• "Mixed starters good; grilled salmon and duck ragu very tasty and enjoyable - no room for pudd."
• "Food was fantastic the vegan options on the kids menu was amazing as my daughter has a milk allergy one of the best places yet for her."
• "The food is pretty good, the gelato cart is fantastic."
• "Pizzas were cooked fresh, were crisp but not over cooked... Rich but not overwhelming the ingredients."
• "The food has been consistently excellent here for my last few visits."
• "Food arrived hot and was absolutely delicious."

Cons:

• "When the pizza came it was oily and certainty not enough for the three of us."
• "Served cold food. Send it back."
• "Very disappointing. Ordered a pizza which looked to have hardly any topping on it."
• "Chips tasted like soap, tiny portions. Gluten free pasta sauce was just tinned tomato with a few cherry toms chucked in."
• "Nice staff, shame about the food. Pizza was tough, uninspiring & tasteless."
• "Food quality was not good. No cheese on a margarita pizza, crusts that couldn’t be eaten on a gluten free pizza, and cold pasta served."
• "Food was luke warm, the other halfs meal was dry and bland, my meal contained no meat (lasagne)."

Ambience & Location

Pros:

• "we were given a complimentary bottle of champagne which wasn't expected so a lovely surprise"
• "Nice location with plenty of free parking."
• "bella Italia is beautiful, a beautiful restaurant well furnished"
• "There is also a good atmosphere about the place with the background music playing and the light, airy open space."
• "Coming at Tuesday evening with all my family(wife and 2 girls) The restaurant was busy, had a relaxing ambience & the food was absolutely amazing."
• "The atmosphere is quite nice, helped by the fact it's a big open area with tables and booths so it caters to both dining types."
• "The restaurant itself looked very welcoming and cozy."

Cons:

• "Advertised as open until 10PM, at 8.45 we visited for an evening meal a were told there 'was no food left'."
• "The restaurant was over crowded, and there were only four staff on completely rushed off their feet all night."
• "My only gripe, the floor never got cleared after diners had left meaning food & cutlery were under tables."
• "Tonight we sat in one of the booths next to the window. It was concerning the amount of cobwebs dangling down from the light!"
• "Also in the foyer above the 2nd entrance door were thick cobwebs and many huge spiders and the tube like vents down from the ceiling were thickly covered in layers of dust!"
• "The restaurant itself was very cold as we were seated right next to the door."
• "Hope the food is warmer than the curt welcome, we will never know!"