Knight Frank Canary Wharf, Wapping and Aldgate Estate Agents Reviews Summary

Agent Performance

Pros:

• "Harvey Thrower worked tirelessly and efficiently to help us find and secure the perfect flat that is well within our budget."
• "I am very pleased with the service at Knight Frank, I worked with Chris Nguyen, he was very helpful and patient."
• "Chris Nguyen has provided us with a professional and amazing service."
• "Christopher Paxton, absolutely amazing person! Always responding to queries in a timely and professional manner."
• "Chris Nguyen was my estate agent and he did a brilliant job. All questions answered as soon as possible and any problems were sorted without having to chase or double check."
• "Justin Korosec was impeccable, very professional and thoughtful."
• "Working with Lola as my London property agent was an absolute delight."

Cons:

• "As tenants we did not enjoy dealing with the Knight Frank staff more especially when having to move in and checking out."
• "Considering their reputation as a supposedly 'premium' London agent our experience of them was nothing short of diabolical."
• "They are not customer focused at all and their communication is basically non-existing."
• "We were met by shocking levels of unresponsiveness, unprofessionalism, and ineffectiveness in resolving the issue."
• "I regret to say this is very unprofessional for Knight Frank as a management of my property."
• "We had to endure a whole winter without any central heating in a riverside apartment managed by them."
• "Clearly Don't Do Research As My House is owned by a Registered Social Housing Landlord and I am Not in A position to Either Let or sell it."

Customer Service

Pros:

• "All the staff however are willing to help and don't delay in get things fixed if anything goes wrong."
• "Would also like to give a shout out to Himi who was also very helpful upon our move into the apartment."
• "Lola from the Canary Wharf office has been super helpful!"
• "The entire lettings process has been flawless and made to look so easy. But this is all due to the hard work going on in the background by Chris and his team."
• "Thank you, Jason and Philip, for your unwavering dedication to ensuring I have a great experience in my new home."
• "Luke Johnson, couldn't have been more accommodating and helpful."
• "Michael at Knight Frank Canary Wharf has been fantastic. He communicated quickly and efficiently and I always felt he was honest and upfront with me."

Cons:

• "The administration was also a nightmare."
• "They provided the tenancy agreement 3 days before the move-in date, despite we had chased them for a month."
• "The amounts they charge are overpriced, for instance, key replacement for the window was charged at £75."
• "All the while we're paying premium prices for this level of service."
• "Very unresponsive, one simple question took them few days or longer to get back, with scattered answers."
• "There were delays in administration process which we feel could have been avoided."
• "Awesome. Of course, on moving out they are now trying to charge us for the mould-related damage, despite a paper trail that stretches back months trying to get the issue resolved before it led to any of this."

Property Management

Pros:

• "Absolutely superb service throughout the whole sales process."
• "Very positive experience selling our house in the Canary Wharf area in November."
• "We recently used Knight Frank for the sale of our property in London's Docklands and we couldn't be more pleased with how things went."
• "Having bought and sold many properties over the years... it was refreshing to buy through Knight Frank, Canary Wharf, particularly with the excellent assistance of Kiran Sandhu."
• "The Knight Frank letting team has facilitated to close the deal in a quite quick and professional manner."
• "Expert guidance throughout the process was most appreciated and the team went above and beyond to successfully push the buyer’s team over the line within my time constraints."
• "Very professional team, advised on what I needed in terms of furnishings and then worked with the Knight Frank interiors team to make sure everything installed in time and found a tenant within 5 days of going on to the market, made the whole process painless and transparent."

Cons:

• "This led to persistent and severe mould problems which inevitably resulted in damage to both our property and theirs."
• "We were charged around £400 for damages for stuff which was by previous tenants."
• "The missing mattress was not reported on the proposed deposit deduction nor mentioned before the rental contract was signed."
• "Not classy and not to be trusted."