Martin & Co Battersea Reach Estate & Letting Agents Reviews Summary

Professionalism and Efficiency

Pros:

• "Carly is extremely professional and efficient, always dealing with requests promptly."
• "His communication and efficiency in all respects was exemplary."
• "Sarah Legister is very efficient, helpful and friendly she was always there for us when we needed help and dealt with all our requests with extreme professionalism."
• "Kit is professional, considerate, efficient and knowledgeable."
• "One of the most transparent agents I have had the pleasure of dealing with."
• "Chris Cooke has been extremely helpful and efficient throughout our recent move."
• "Amazing service!!! Rodica is brilliant at her job; always ready to answer any queries efficiently and in a timely manner."

Cons:

• "Sadly, as a tenant, I didn’t always feel that I was getting the best possible service which often left me rather disappointed."
• "The service was very slow."
• "When they ask payment is always now now, with deadlines, but when you request service from them......they are slow and don't care."
• "the agency did not return the deposit and requested very high superficial charges."
• "I was charged 25£ for 2 pillows which where 'dusty and full of hair'... the price should have been 2 £ maybe."
• "Some of our requests not being heard by Martin and Co."
• "I had to wait for a person to come from holiday to deal with my issues."

Communication and Responsiveness

Pros:

• "I felt confident that when he said he would do something, it would get done."
• "His response time to any of my queries was always immediate."
• "He was really friendly, able to answer all of our questions and was amazingly responsive on email."
• "When I emailed him, he would respond promptly."
• "Jem is always very quick to respond to any questions."
• "She has always solved any of our problem with the property and communication with her has always been quick and super easy!"
• "He was very responsive and answered any questions we had very fast."

Cons:

• "I shouldn't wait to receive my deposit because an employee of Martin & Co went in holiday."

Customer Service and Support

Pros:

• "The service we received from Jem of Martin & Co. was exemplary and beyond anything we've encountered from Estate Agents in the past."
• "Thank you for providing such a professional and personal service."
• "The follow up service and aftercare provided by Chris Cooke when i moved in was second to none."
• "The overall service by Martin and Co is outstanding and I would highly recommend it!!"
• "Been a client for a little bit more than a year, and I cannot but be extremely happy with the quality of the service. Extremely helpful and extremely professional all the time."
• "This is how all house moves should be managed!"
• "The way in which they conduct their business & hold their clients in high regard is commendable & hard to find in such a genuine manner."

Cons:

• "no one enjoys buying and selling property but i feel bound to say a big thank you to kit myrie at martin and co battersea reach. he was endlessly patient and really helped to allay fears and minimise anxieties at some inevitable highly stressful moments."

Property Management

Pros:

• "Emine our newly appointed property manager... arranged painting of the flat and fixing our heating in time for winter."
• "The property management team have always responded immediately to any minor issues we have."
• "Super quick to respond and send someone round whenever there’s the slightest issue with the property."
• "Rodica has been absolutely brilliant at responding to urgent situations regarding electric faults, or most recently an emergency with the heating and gas boiler."
• "We have worked with Rodica on a number of issues during our tenancy and Rodica has always been helpful in sorting them out quickly and helping to resolve them."
• "Ethlin, who looks after the property, was extremely prompt in responding to issues and making sure all are done very quickly."
• "Martin & Co have been brilliant. They found us a flat, then found us some tenants and have also managed all works to the flat to get it ready to let."

Cons:

• "It seemed that hardly any of the agents actually took the time to understand what sort of property we wanted."