Barnard Marcus Estate Agents Southfields Reviews Summary

Team Efficiency and Responsiveness

Pros:

• "Very responsive and communicative."
• "Louie was very helpful with arranging viewings and responsive to all the questions I had."
• "Andrea will hold your hand from start to finish in looking for your perfect property."
• "Andrea and Ben's responsiveness are incredible. They will keep you up to date every day via phone call or email."
• "Always available on the phone, quick and efficient at answering questions."
• "Professional, responsive and great advice provided at every juncture."
• "Always available to talk to and chased all parties to get an update."
• "They helped us navigate a long process with professionalism and patience."

Cons:

• "I had an in person mortgage consulting followed by 4 house viewings. I received a call in the morning that the mortgage consulting was canceled."
• "Appalling communication and service whilst trying to sell my flat from this branch."

Professionalism and Expertise

Pros:

• "A fantastic team. Chris Randall is a particular highlight - relaxed and professional."
• "I had a great experience dealing with several members of the Barnard Marcus Southfields team."
• "Louie at Barnard Marcus was brilliant, his friendliness, expertise and communication were outstanding."
• "Andrea who is a very professional sales consultant, inside and out."
• "Ben's expertise has made our buying process easy."
• "The whole team at Barnard Marcus are top notch and highly recommended."
• "Had an excellent experience with our house-purchase from the team at Barnard Marcus Wimbledon Park."
• "Jayde, Chris and Kecia were fantastic throughout the entire process."

Cons:

• "My flat was also burgled while my keys were in the care of Barnard Marcus."
• "I experienced lost paperwork/admin, a suggestion to drop the price of my flat within 6 weeks."
• "As others have said, they always answer the phone and are prompt coming back to you. Best agent in Southfields hands down."

Customer Service and Support

Pros:

• "The exceptional care and attention demonstrated by Andrea and Kecia in this Barnard Marcus office, ensured a smooth sales process."
• "Louise made what can be a very stressful and complicated buying process, very straightforward."
• "I will be forever thankful to her because she introduced us to Ben, our exceptional broker."
• "I recently completed and the support from Andrea and Kecia was amazing."
• "We also used Ben for our mortgage who provided a very personable service throughout the process."
• "Chris and his team helped us sell our property quickly (we had offers within 1 week of viewings!)."
• "A professional friendly team in the Southfields branch. William was determined to get the right property for us."
• "We found them a pleasure to deal with, going the extra mile on many occasions."

Cons:

• "Another agent got there and assured us that he would be able to show us all the places. However, things changed as we entered the first house."
• "Barnard Marcus sold the dream and then weren't able to deliver at all, with not a single second viewing over the course of many weeks."