LiFE Residential Nine Elms Riverside Estate Agents Reviews Summary

Agent Performance

Pros:

• "Agent: Aiste Kotliarova. She was fantastic from start to finish, exactly what I was hoping for when I looked to rent a flat."
• "Mo's professionalism made this usually quite daunting process a bit of breeze!"
• "Leonardo was extremely helpful and walked me through the entire process without worry."
• "James Handley deserves special mention as he provides superb services and almost immediate responses to my endless queries."
• "Evelyn has been super responsive and attentive since day 1."
• "Kyle was fantastic and comfortably answered every question we had."
• "Ervis Sherrniku. His agent’s professionalism and expertise were evident right from the start."

Cons:

• "I'm sorry, but I really advise anybody to steer clear of this company."
• "Harry often reply our request and emails at least 1 week after."
• "They are Very Helpful until you rent with them. After that, it seems like they don't give a penny about you or your problems."
• "He is not replying to his email and if he does it's after many days, He is not picking up his phone and he is never calling back."
• "Overall the apartment is uninhabitable and the property management don't fix anything on time."
• "We are very disappointed with him.!"
• "Calls and emails are rarely ever answered and management is a disgrace."

Customer Service

Pros:

• "Received a great service from Life during the process for my new let."
• "I am amazed by her prompt help in finding me the latest viewings available when I was frustrated in search for an urgent tenant contract."
• "I enjoyed the service provided by Life Residential."
• "We highly recommend her and Life Residential."
• "Mo was extremely kind and reactive!"
• "Patrick put me straight at ease. He was friendly, professional and accommodating."
• "Just wanted to say a big thank you to Jose, Matt and the team at Life."

Cons:

• "The only minor issue are the high admin fees they proposed."
• "They even lied to us (in writing) during the offer claiming that the washer is a washer+ dryer and they are now refusing to do anything about it."
• "Real pain to deal with. Moved out over 3 months ago and still waiting for my deposit back."
• "After three weeks of trying to schedule a viewing... they really made it seem like they didn’t want me to view their properties."
• "They clearly don’t care about potential future tenants."
• "It took over 2 months to get our deposit back when we moved out of our flat."
• "Unfortunately my experience with this agency was terrible."

Property Management

Pros:

• "Because we live in a slightly old house, there were some minor problems when we moved in... the property manager contacted the landlord immediately and arranged for an engineer to repair it as soon as possible."
• "The signing process is well organised, the flat was very clean when I moved in, so I had very little to worry about."
• "She was communicative, attentive, and moved as quickly as we needed."
• "Amy Howe has been nothing but kind, helpful and professional."
• "All were super friendly, interested and helpful."
• "Always quick responses and made it a really easy experience for a first time let."
• "Our property manager is now Kalidass who is always trying his best to resolve any issues with the flat as quick as possible."

Cons:

• "But there is a real delay and slow acting after you moved in to solve in-home problems."
• "The property management is very negligent handed us the apartment in a condition hazardous for our health."
• "The property manager sent us an email of proposed deductions which a lot of on the list is not our fault they were there before we moved in!"
• "However, some of the issues with the property, such as the repair of the washing machines in the laundry room, are taking some time to be resolved."
• "They did NOT pay me back the deposit even I checked out 2 MONTHS ago."
• "We had to clean the apartment at our own expense since they were unresponsive to our email that the apartment wasn't clean and they are refusing to refund it."
• "Sadly, on checkout, I have been waiting nearly 3 months for return of deposit."

Communication

Pros:

• "Miss Aiste who is highly organized and efficient, Positive active mind essential."
• "I had an amazing experience with Sally Richardson at Life Residential."
• "Kyle has been very helpful and efficient."
• "Sally was really lovely. She always got back to me in a timely manner and was very helpful."
• "He was always prompt in getting back to me on WhatsApp and answered many of my questions."
• "Ervis, super professional and friendly, always there to help even outside of business hours."
• "Robin was always quick to respond and clear and articulate in all his communications with me."

Cons:

• "Our appointed property manager is completely unreachable over the phone."
• "He was communicating well at the beginning but later on he would not reply to my WhatsApp questions or requests for days."
• "The manager just like disappeared!! i sent three more emails during the 2 months and there are no single reply at all."
• "I messaged him multiple times about an inventory report and utility management resources but he would either delay or not give a straight answer."
• "I keep chasing them and get no substantial replies once a month."
• "No one takes any responsibility and acts to solve the problems."
• "Avoid Life if you're an inexperienced new tenant as they will keep you in the dark and not inform you of delays/issues/complications unless it is too late."