Five Guys York Reviews Summary

Food Quality

Pros:

• "Great food - patties were cooked amazingly, not overdone and burnt like they can be at my local store!"
• "The food was good. Not the best burger I've had, but you can tell they use fresh ingredients."
• "These are thick and juicy burgers and you get tons of fries!"
• "Five Guys always offer freshest ingredients in their burgers."
• "Amazing hamburguers, excelent fries, lots of options in soft drink machine and delicious Milk shakes."
• "Tasty burgers but very expensive for a ‘fast food’ experience. The fries are extremely tasty."
• "They cook a fantastic burger but it’s a wee bit expensive."
• "As always with 5 guys, the food was great! Bacon cheeseburger with fresh onions, bbq sauce and mayo. So good!"

Cons:

• "The burger was dry and chewy and really tough and the fries there was so many of them like they weren't cold quickly."
• "Awful food, unbelievably overpriced £50 for 2 tiny disgusting soggy burgers, tasteless chips and a plain hotdog."
• "For the price paid i expected something special, and special it was not! The bacon cheese hot dog looked good on the menu, and thats where the illusion ended."
• "The bacon was cremated, almost black and in bits. The hot dog was like rubber, like somebody was feeding me rubber hose in a bun."
• "I can't give it 5 stars as it is so overpriced. £21 for a cheese burger, fries, and a soft drink!"
• "Utter rubbish restaurant. We ordered a delivery because we couldn't get out with the kids. We ordered 2 burgers and 2 chips (pretty sure they just sell burgers and chips), somehow they forgot the chips."
• "Awful experience. These were the fries. Cold and lots of bad bits. Burger ok except the rogue piece of onion ( i have an onion intolerance) extremely overrated and not value for money."
• "Place was great when first opened but the food is slowly declining keep getting my burger wrong and the ingredients are either overdone or cold."

Service and Atmosphere

Pros:

• "Manager Joseph was ABSOLUTELY incredible! Great service, great food, and lots of great options for kids and adults alike."
• "Fast, friendly service."
• "The staff were lovely & very friendly, no problem when I wanted to add a topping after the order was put in, they changed it straight away with a no problem attitude."
• "The staff here are the friendliest i have met so far✌️✌️✌️. Keep up the good vibes guys👍."
• "Must be said though that the staff were all friendly and it was particularly clean."
• "1st time trying a 5 guys. Very chill atmosphere, nice staff, but this is proper American burger food."
• "Brilliant place first time ive been, food was amazing best burger and fries ive tasted in a while from a fast food place, staff was friendly service was quick & sufficient highly recommend"
• "Five Guys is the best fast food in the world. By far my favorite. Amazing hamburguers, excelent fries, lots of options in soft drink machine and delicious Milk shakes."

Cons:

• "One coke from the machine was running out of syrup so just tasted like soda water, and the other machine, Coke was completely unusable, greyed out, so ended up getting Dr. Pepper which was a slight let down."
• "Cold restaurant to sit in too."
• "The food was nice, portions being large as well however for what you actually get you end up paying far more than necessary."
• "Service was good and the chips were really tasty. We had the BLT it was okay but the bacon was cold not sure if it was pre cooked from a packet as that's what it tasted like."
• "Came with two teenage kids. Good order method from the simple menu. Short wait to pick up burgers. One burger missing, which to be fair was rectified quickly by staff. However paying £50+ for a simple lunch where you don't even get table service is absolutely ridiculous."
• "Food was delivered cold, chips soggy and burgers were tasteless."
• "It's nice, same sort of atmosphere as any five guys. Wasn't too busy and we got served straight away. Burgers delicious as always."
• "Was skeptical about the burgers after a friend told me how good it was. Am now a firm believer of the bacon and cheese burger."

Price and Value

Pros:

• "By far the best burgers anywhere, I have eaten at restaurants and burger joints and non match price and quality, the burgers are juicy and they have so many toppings to choose from."
• "However the prices are still a bit ridiculous, if they just knocked everything down by £2 or so they would get a lot more business."
• "One thing I would say is a must is the milkshakes. Bit pricey, but worth the sugar rush and calories."
• "The food is delicious, the location is nice the service is good and the cleaning regime is ok."
• "For taste and actual niceness of the food I would give five guys full marks. 5/5. The best burger and chips I've ever ever had."
• "However the prices are ridiculously expensive but I would say its worth it just to try the amazing scan. For a one off trip its rill but I would t go back for a long time, mainly because of the price."
• "Overall, slightly pricey but totally justified."
• "One of the best fast food joints in town - particularly like the free toppings (barring cheese), free peanuts and free refills."

Cons:

• "I can't give it 5 stars as it is so overpriced. £21 for a cheese burger, fries, and a soft drink! Plus you have to stand and wait for the food! For that priced I'd expect waiter service!"
• "A bit disappointed there wasn't a veggie burger but the veggie sandwich with cheese was really tasty, it's fried veg with salad in a brioche bun."
• "Awful experience. These were the fries. Cold and lots of bad bits. Burger ok except the rogue piece of onion ( i have an onion intolerance) extremely overrated and not value for money."
• "Utter rubbish restaurant. We ordered a delivery because we couldn't get out with the kids. We ordered 2 burgers and 2 chips (pretty sure they just sell burgers and chips), somehow they forgot the chips... their response when challenged? 'Doesn't matter, people make mistakes'."
• "A fan of small chips not being small chips and cheeseburgers going all the way minus mushrooms (maybe I should just go all the way next time after all it's only mushroom and I like mushroom 🤣)"
• "Tall skinny male rude and arrogant should not be in the hospitality service absolute joke needs a lesson on how to act and speak to customers, food was good but atmosphere ruined"
• "Got one of the spicy beef hot dogs, was very tasty and being able to select whichever toppings you want for no extra charge was good."
• "The lads that work here are polite and friendly at all times, a definite completely different ballgame in terms of service and dining experience compared to McDonald's and other fastfood places."