Five Guys Norwich Reviews Summary

Price

Pros:

• "Its expensive, but its also worth every penny."
• "Being a Five Guys it also means you'll pay more than you'd expect to for it, but the quality makes up for it."
• "Yes they're a lot more expensive than the others, but quality is worth paying for."
• "Prices are higher compared to other burger joints like Mcdonald's and Burger King, but it doesn't ruin the fact that the quality of FG products is top-tier and worth every penny!"
• "The price is justified by the very high quality meat."
• "The size of the serving was actually quite big however and didn’t leave me hungry which can make the high price seem less of an issue."
• "It is pricy but you wont be eating here everyday, its more of a treat once in a while."

Cons:

• "Overall it was okay, but disappointing for the price."
• "They've tried to make it a fast food place but for the money you're paying it doesn't work."
• "It is very expensive and there was a long wait."
• "Firstly I was shocked at the high cost of the food - £9 for a very ordinary cheeseburger."
• "Ridiculously expensive for what it is."
• "Service was good burger was ok definitely not worth the £18 I paid for it ridiculously over priced and didn't leave the toilet all morning doubt I'll be returning unless theres a dramatic price reduction"
• "Way overpriced."

Food Quality

Pros:

• "Always excellent."
• "Burgers and fries some of best I have ever tasted."
• "Real burgers, the best fries, unlimited refills and THICC shakes."
• "The burgers were outstanding, the fries to die for."
• "The chips are cooked in peanut oil but are to die for."
• "the food which is delivered from the kitchen is nothing less than delicious!"
• "Amazing burgers to die for! Chips cooked on peanut oil that tastes lovely!"

Cons:

• "Had my first ever burger from this place yesterday! And I must say I will never eat one again me and my partner both had a burger and fries and have not been out of the toilet all morning!!!"
• "The burger is a little but oily. (very unhealthy)"
• "the burger was small, expensive and not as I asked; I wanted tomato sauce and lettuce, came only with tomato sauce, the burger just didn't taste nice, and was very greasy."
• "The fries are dry and flavourless."
• "The fries were so salty I could barely eat them!"
• "Burgers were very dry and bland."
• "Horrible burgers totally inedible dripping in fat."

Service

Pros:

• "Loved it! First time there, the staff were super helpful in helping us order and collect our food."
• "Staff friendly."
• "Jack on the till was sound; friendly and efficient, gave tips about the right portion sizes for us that turned out to be spot on."
• "Very friendly staff on today who couldn't do enough."
• "The cashier who served us was very friendly and informative."
• "Amazing service from her with a lovely smile."
• "The staff and customer service is very good."

Cons:

• "Foods good always is in five guys. However some of the staff let the rest down."
• "Good food but rubbish service."
• "Mediocre service, expensive for an average experience."
• "I ordered through deliveroo and yes--they delivered 2 spilled shakes and soaked fries, but when I called Five guys directly to be helped --they couldn't be bothered--no offer to send out another order just rushed me off the phone and said take it up with deliveroo--terrible customer svc."
• "Dan was the most rude and incompetent person I have ever spoken to."
• "No friendly staff very unapproachable."
• "The staff are loud and come across as a bit aggressive when calling orders."

Ambiance

Pros:

• "The place is so clean inside."
• "Also located in the centre of the city making travel by foot and bus very convenient."
• "Amazing atmosphere!"
• "Friendly and helpful staff and is quite spacious with seating on 2 floors."
• "I love the interior design of this FG and is very much akin to its American diner-style aesthetic."
• "Always friendly staff at the Norwich branch."
• "The place is very clean."

Cons:

• "Hygiene of the kitchen was less then pleasant not the greatest of sights when ordering your food."
• "The let down was that it looked as if it'd been neglected since the 50's."
• "Very very loud due to the open kitchen and shouting staff."
• "The music is always too loud."
• "General atmosphere was weird."
• "Atmosphere strangly moody."
• "The dining in experience is pretty poor.. Think 80s McDonald's.. Cold, clinical, and a bit grim!"