Sainsbury's Reviews Summary

Customer Service

Pros:

• "I wanted to share a review of a particular member of staff, Lee from the ‘Self Scan’ department is so approachable & helpful."
• "All staff are friendly and helpful."
• "Every member of staff I’ve spoken to has been both friendly and helpful."
• "Great store. Nice size, not too big or too small. Very busy but always enough staff so you're not waiting in queues for ages."
• "The staff here are brilliant!"
• "Had a lovely time there with my husband. We enjoyed shopping the staff are very nice and helpful."
• "I’ve found the staff In this store really helpful if you ask for anything they are very helpful."

Cons:

• "Wow this place has gone down hill and by hill I mean the one down Mount Everest."
• "A cramped and rather grubby shop without any charm."
• "Followed around the store by the security guard for no apparent reason, who then implied I was trying to steal a sandwich."
• "Staff I encountered today were rude and made me feel uncomfortable because I couldn't find something."
• "Dirty, rude personal, scattered goods, chaotic trolleys - no one seems to be watching the store."
• "Whatever happened to customer service? Joe; the young man sitting on the only open till just before closing on the 7th of April 2022, not only forgot his please and thank you's but thinks its ok to play with his phone between his legs whilst serving customers."
• "Staff seem very unmotivated and unhappy."

Store Layout & Cleanliness

Pros:

• "Cleaning materials and hand gel available at the entrance."
• "Large Sainsbury’s store. Argos is inside. Customer toilet is available."
• "One of the slightly smaller Sainsbury's but still has very good stock."
• "Quite large store with parking. In general has good produce and variety."
• "This is quite a big Sainsbury right in the middle of Bromley. There is a big car park where you can normally find a space."
• "They have a self-service disinfection stand for your trolleys..."
• "Staff are very helpful and friendly in this store and the toilets are some of the cleanest compared to other supermarkets around the town."

Cons:

• "The store is shabby and always feels grubby, like it could do with a re-lift and good clean."
• "Bromley store is long passed its sell by date. Not very clean, trolleys always ‘locked’ , slow check out staff and not very well stocked."
• "Unfortunately there was no one at the customer services counter, picture attached."
• "Dirty, rude personal, scattered goods, chaotic trolleys - no one seems to be watching the store."
• "Could really do with a revamp. You can tell the interior is quite old and hasn't been changed in at least the past twenty years."
• "Car park is pot holed with the tarmac disintegrating into small marbles, classic case for slip and trip claims..."
• "Nothing special, some worse than others, especially the one in Crystal Palace. They buy too close to sell by date and I don't think their cold store is at right temperature."

Product Availability & Quality

Pros:

• "Has most things, reasonably priced... Has organic selection, good fruit and veg choice, happy enough 👍"
• "Probably the best supermarket I've been to locally with the longest dates on produce."
• "Food and other Sainsbury's branded stuff are very good quality."
• "The shop itself has a great variety and is often stocked well."
• "Good range of fruit & veg, helpful staff and plenty of checkouts open."
• "Always reliable for items I want."
• "They are the only large supermarket that stock fresh British lamb, much better than the New Zealand stuff!"

Cons:

• "In the last couple of months this store has gone down hill in the respect of shelves not being replenished."
• "Food close to sell by dates and the fresh fruit and veg is... well not so fresh."
• "Very rarely are the shelves fully stocked even at 9 am."
• "The stock is highly variable and shelves are often empty."
• "Products are not being replaced quick enough and some shelves are often empty."
• "A few product lines run out frequently even though they are prime sellers."
• "Shelves are empty if you go on Saturday evening."

Parking & Accessibility

Pros:

• "Free car park for customers (spend £10 get an hour or £20 get 2hrs)."
• "Parking is often easy and they have special parking spaces for families which makes it easier to visit with kids."
• "Plenty of parking and a garage with decent prices."
• "They have adequate parking 98% of the time but bank holidays and the first weekend after payday can be a bit crowded just as anywhere else can be."
• "My favourite sainsburys. It's big, but not too big. The parking is free for 2 hours if you spend £10."