The Manor at Bickley Reviews Summary

Staff and Service

Pros:

• "The staff were about the best that we have ever had the pleasure of dealing with anywhere in the world."
• "They were all very accommodating, professional and friendly."
• "Staff was very professional and accommodating."
• "The lady who was on the front desk that evening was really lovely and helpfully, and the rest of the staff were friendly as well."
• "Friendly Helpful Staff."
• "Each staff member we came across was polite and accommodating."
• "The staff have always been friendly and helpful, giving us excellent personal service."

Cons:

• "I found the customer service poor."
• "Staff need to learn how to speak English."
• "Very bad management. I had to cancel a re-scheduled booking for a family party as the owner (apparently) took over a month to confirm changes and the prices asked were suddenly doubled."
• "The service was disappointing to say the least."
• "We experienced a blatantly rude, hostile manager/owner Graham."
• "When he was around the level of service we experienced was non existent."
• "This incident turned our dream honeymoon upside-down and into an absolute nightmare and, in addition to the initial agony, we have had to endure years of tainted wedding day memories."

Accommodation and Facilities

Pros:

• "The Honeymoon room which was absolutely beautiful, and the bath was amazing."
• "Our bedroom was spacious, clean and quiet."
• "Gorgeous grounds and rooms."
• "We stayed in room number 1 which is very luxurious."
• "The grand marquee was definitely grand! Very spacious and when decorated looked like something out of a fairytale!"
• "Absolutely stunning venue. It is surrounded by lush greenery."
• "The rooms at the manor were spacious and modern."

Cons:

• "The toilet was basic with a dated shower that was held up with elastic."
• "Unfortunately the photos of the rooms were nothing like the room we received."
• "Avoid room no. 7 as very noisy boiler which kept me awake most of the night."
• "The bathrooms are a little dated and in need of refurbishment IMO."
• "Rooms while clean could do with renovation and/or new pillows/mattress."
• "The Manor building itself and bedrooms looks a bit tardy so could really do with an uplift."
• "We paid £130 for a miserable room."

Food and Beverage

Pros:

• "The sit down dinner was good and evening buffet options were excellent."
• "The food was exceptional."
• "The food was wonderful and laid out so people could easily serve themselves."
• "The beef for the roasts was very tender, and my salmon was cooked just right."
• "The food and drinks are of the highest quality."
• "The food has been very well cooked, the best steak, lasagne etc we have known."
• "The food was very nice - canapes, three courses and the evening buffet."

Cons:

• "Food provided was under cooked and disgusting, charged for fruit and snacks which were never provided and refund was refused."
• "The evening buffet consisted of food drenched in oil or completely tasteless."
• "There was a food poisoning outbreak on our wedding day."
• "Water injected chicken is used for their chicken kebabs."
• "Don't bother with breakfast either, McDonald's do a better breakfast."
• "They had buffet an there wasn't eno food. pple were even going to mcdonalds later on bcoz there were hungry."
• "Breakfast next morning was pricey and to be honest not that great."

Value and Pricing

Pros:

• "Had a great time. Good value for the price."
• "Good food."
• "The food is great."

Cons:

• "It cost £8 for a double vodka and coke, which I think is far too expensive."
• "But not worth the money imo this was 5years ago."
• "We were very disappointed to be served our slightly pricey drinks in plastic tumblers."