Fox Under The Hill Reviews Summary

Customer Service

Pros:

• "Sian is an asset to the place and always gives the best customer service with a smile!"
• "Super friendly staff."
• "Staff were attentive friendly and helpful."
• "Mary has the best customer service I have ever received 10/10 service would 100% recommended."
• "The staff here are amazing so friendly and helpful."
• "Had lovely staff, all very polite and cheerful."
• "Staff are always welcoming and polite...friendly atmosphere...."

Cons:

• "The manager who took our food order could do with a smile now and then."
• "Assistant manager was very rude and told us that we couldn’t use the mobile app as she didn’t want to leave the bar."
• "I complained to waitress and she said she would tell manager, he never came to see us."
• "Went with the family some staff was friendly two ladies that were serving and a young lad were lovely but there was a woman there I think she was in charge she was very rude look as miserable as anything."
• "I witnessed I think the manager screaming at her staff in the kitchen to hurry up otherwise she has to give them a refund."
• "Staff are so rude and the food is disgusting!!!"
• "I eventually went to the bar to ask if we'd been forgotten and got attitude from Sharon (I think she's the manager)."

Food Quality

Pros:

• "The food is really good, beers and drinks as well."
• "The food was quick and delicious, 100% recommend the new Korean style burger and the chocolate fudge cake it was very tasty."
• "The food was AMAZING...."
• "Food was good quality and value for money."
• "Food was amazing, I highly recommend the halloumi fries / fingers, honestly I've never had better!"
• "Food is a lot nicer than it used to be and prices are still low, for the price tag, it definitely exceeds expectations, Special mention to their gammon."
• "The food is always hot and fresh."

Cons:

• "Waited ages for food when it came the vegetables were so hard could not eat them stuffing balls where rock hard the roast potatoes were reheats."
• "The scampi was wet and soggy when eating it chips had black bits on them."
• "Food is below average."
• "Food was to a very low standard."
• "When we ordered 2 x steak meals to be 'well done' they both arrived with a lot of pink meat inside."
• "The sirloin was fatty with some hard gristle."
• "Food was cold and not properly cooked."

Ambiance and Cleanliness

Pros:

• "The mood inside is irreplaceble."
• "The atmosphere is welcoming, clean and safe."
• "A warm, welcoming and friendly place which can be rare these days."

Cons:

• "The area I sat was very tired and un cared for and not at all up to the usual H.H standard."
• "The place is a bit rough around the edges."
• "Then went to the toilet and there was chicken on the floor and both toilets were disgusting."
• "Decor extremely dated, very dirty, toilets were disgusting."
• "The place is in desperate need of updating."
• "It’s dark and horrible atmosphere this pub use to be great 10 years ago."
• "Place looks a bit run down need a refurbishment."

Value for Money

Pros:

• "The food is good if you're on a budget, plenty of meal options for both kids and adults and there's always a deal of the day."
• "Price is perfectly on point and the daily deals are really good."
• "Big portion of meal at a very reasonable price. Always leave after meals with a packed belly."
• "For the price it is fantastic."
• "Cheap, cheerful and great value for money! Our favourite local by far."
• "Food was lovely and great value for money."
• "Great value and the staff are really nice! We had two big plate specials tonight £5.50 each and two drinks for £4!"